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For a long time, we’ve read and heard a lot about delivery and the rise of ghost kitchens. These restaurant service models are far along the adoption curve, boosted by—among other factors—the Covid-19 pandemic. Pre- and post-pandemic, another trend quietly made waves: quick serve and fast casual restaurants have been rolling out self-order kiosks in a big way.

As innovation takes hold across the restaurant ecosystem, nowhere does it affect the guest experience like ordering and payment.

Store layout influences ordering behavior. And ordering behavior can make the difference between a normal check average and a check average boosted by 15%.

You don’t have to look far to see that kiosks are popular with restaurateurs and guests. The latest industry stats and surveys confirm it.

Xenial, a Global Payments Company, announced a partnership with Palmer Digital Group, an innovative provider of restaurant ordering hardware.

The shift to digital ordering experiences and the recent pandemic have dramatically accelerated changes in how restaurant guests order and pay.