Support

Write to us at . Tell us your iPhone model, and what happened just before the problem. We usually answer within two working days.

Questions

How do I cancel Filmtrio Pro?

Apple handles the subscription. On your iPhone, open Settings, tap your name, then Subscriptions, then Filmtrio. Pro lasts until the end of the period you paid for.

I paid, but the app doesn't show Pro

Open the paywall and tap Restore. Make sure you are signed in to the same Apple account you paid with.

Where are my videos?

Your videos are on the Home screen. Save one to Photos from Post to keep it. Our servers delete a project's clips and videos 7 days after you start it, so save the videos you want to keep.

I deleted a video by mistake

Open Recently deleted on Home. Deleted videos wait there for 30 days.

How do I delete my account?

Open Account in the app and tap Delete account. Your projects and their files are deleted too. The Privacy Policy lists what happens.

Why does my video show "Made with Filmtrio"?

Videos made on the free plan carry the mark. Filmtrio Pro removes it.

Instagram or TikTok muted my video

Those apps mute music they find copyrighted. Pick a song from Filmtrio's own library, or make the video without music.

The app says Filmtrio can't see my photos

Open Settings, then Filmtrio, then Photos. Choose Full Access, or add the clips you want to use to the limited selection.