The Main Screen Overview
The Drive-Thru Director Main Screen displays the following:
The Main Screen Header
The Main Screen Header displays:
Current Time
Current Day Part
Upcoming Day Part
The Day Part and All-Day Tiles
The Day Part and All-Day Tiles are configurable and display speed of service information:
Day Part or All-Day indicator
The total number of completed events
The drive-thru segments (Menu Board, Pay Window, Pickup Window)
The Speed of Service Goal* for each segment
The Average Speed of Service achieved for each segment
The Goal-Met Percentage for each segment
The Total Average Speed of Service for all completed events in the Day Part and for the entire day
*Speed of service goals are typically set by the Parent Company.
Virtual Drive-Thru
The virtual drive-thru is a digital representation of the drive-thru: the vehicles, their positions, and their current wait-times.
The following segments are available:
Menu Board (single or double-lane)
Pay Window
Pickup Window
Vehicles waiting in line
Things to Know
- Why is Rack and Stack missing?
- Why are reports or stores in the portal not visible?
- What is a slowpoke delay?
- What is Roll Off delay?
- What is tailgating?
Why is Rack and Stack missing? | |
Check the following:
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Why are reports or stores in the portal not visible? | |
Check the following:
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What is a slowpoke delay? | |
The slowpoke delay is built in time that compensates for slow moving vehicles in the drive-thru. Single window is 30 seconds and dual window is 90 seconds | |
What is Roll Off delay? | |
Roll off delay is a time function that only counts vehicles that continue on through the system. This is set at 8 seconds at the menu board聽and 4 seconds at the pickup window. Timing a vehicle can be done in minutes or seconds. | |
What is tailgating? | |
Tailgating is when vehicles are bumper聽to bumper聽and the following vehicle does not leave enough time/space from the lead vehicle. This can cause the following vehicle to take on the time of the lead vehicle. |