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- Contact Support
Contact Support
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Reach Support through the following channels—use the table to identify the best channel for your inquiry.
Channel | Best Used For | Contact Information |
|---|---|---|
SMS | Critical issues where mobility is required and pictures or in-depth steps will help resolve the problem. Example: Issues with the network or hardware. | 1-844-957-4434 |
WebChat | Questions or issues where mobility is not required, responses are best suited to a keyboard, and links to articles may help resolve future instances. Example: Issues with software, SEMS, Reporting, or Daily Close. | www.xenial.com/support/supportrequest/ |
Web-to-Case | An alternative to email that allows for the logging of issues from anywhere and a quick response time. Example: Non-critical issues or questions. | www.xenial.com/support/supportrequest/ |
Phone | Emergency issues or complex items where mobility is required and dialogue is best suited for voice-to-voice contact. Example: Issues with network cables, credit card processing, or offline equipment. | 1-800-547-4266 |
Conveniently report non-critical issues or submit questions when a response is not urgent. Example: Non-critical issues or questions. | sos@xenial.com |