Batch Duplicate Order
→ → → →
Orders from inactive or removed accounts do not support batch duplication.
To duplicate one order to multiple events:
Navigate to the Suite Catering Order List area.
Select the checkbox to the left of the order number.
From the Actions dropdown, select Duplicate.
The Duplicate menu is hidden when selecting multiple orders.
Orders that have no ADO items cannot be duplicated.
From the Duplicate menu, select Batch Duplicate.
From the Event Selector popup, select the events to which you want to duplicate the order.
To view closed events, turn on the Show Closed Events toggle.
To search for desired events, type keywords in the search box and select the search icon.
Events filter by event type, event date, and event state.
From the lower-right of the Event Selector popup, select Continue.
Alternatively, select Cancel.
From the Payment Method popup, select a payment method.
If credit card is selected as a payment method, use the Card Number dropdown to select an existing card or select Pay by a New Card. If Pay by a New Card is selected, type the new card details. To save the card for future use, select Save This Card (optional).
Note
A payment method is required if the logged-in user does not have the 'Create Order Without Payment Assigned' permission, located under the Orders category in Suite Catering. For more information, see Define Role Permissions.
If the original order is from a guest account, no existing cards are available, and the Save This Card option is hidden.
From the lower-right of the Payment Method popup, select Continue.
Alternatively, select Back.
From the lower-right of the Pre-check Summary popup, select Duplicate.
The Duplicate button is available only when the check result for all the selected events is Passed.
If the check result for one event shows Order Exists, it means that there is already an order placed for the combination of the source order's account and the selected event. In such instances, select Skip Existing Order and Duplicate or Duplicate Anyway.
If the check result for one event shows Not Assigned, it indicates that the selected event is not included in the subscription of the source order's account-suite combination.
If the target suite for order duplication is a reassigned suite, the menu from the original source suite is used. For multiple source suites, the menu from any source suite may be used.
The Point of Contact for new orders is determined as follows:
If the email in the source order matches an authorized user, that user’s contact info is used.
If there’s no email match but point of contact info exists, that info is used.
If no contact info is provided, the primary authorized user’s contact info is used.
If none apply, no contact info is set.
From the Batch Duplicate Summary popup, select See Duplicated Orders or OK.
The See Duplicated Orders button is available only if at least one order has been successfully duplicated.