Exchanges
With Receipt:
Without Receipt:
Without Purchase Information:
Exchange from Original Site (with Receipt)
To exchange a product purchased from the original site with the receipt:
From the Order History screen, scan the QR code on the receipt. The order details are displayed.
From the Options menu in the lower-right, select Refund, Return/Exchange.
Note
Depending on system configuration, the button may be named Return/Exchange.
From the Refund, Return/Exchange popup, select Perform a Return/Exchange.
Note
Depending on system configuration, the Refund, Return/Exchange popup may not appear. If so, please proceed to the next step.
From the Returns/Exchanges screen, select the product to exchange. 抖阴 that are not eligible to be exchanged are grayed out.
From the Select Return/Exchange Reason popup, select the applicable reason code. Depending on system configuration, this step may be required to continue.
Select Next. The selected product is displayed in the order item listbox of the Order Entry screen.
Tip
When a product is selected from the order item listbox, the following actions are available from the Selected Item Actions Bar on the right:
Detailed Info - View detailed information about the product.
Remove - Remove the product from the list.
Add the substitute product to the order.
The next steps depend on the price difference between the substitute product and the original product.
Price Difference
Steps
EQUAL TO (=)
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays a $0.00 amount.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
LESS THAN (<)
If the price of the substitute product is less than the price of the original product:
From the lower-left of the Order Entry screen, select REFUND.
The REFUND button displays the currency amount to refund to the customer.
From the Tender screen, select the applicable payment options to perform the refund.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
GREATER THAN (>)
If the price of the substitute product is greater than the price of the original product:
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays the currency amount the customer is required to pay.
From the Tender screen, select the applicable payment options to tender the transaction.
A receipt is printed that contains details about the return and the new sale. The order is added to Order History. The transaction type for returned items is Return.
Exchange from Original Site (without Receipt)
To exchange a product purchased from the original site without the receipt:
From the Order History screen, search for the order using the Search field and the provided filters.
From the lower-right of the filters list, select Apply. Orders that match the search criteria are listed.
From the order list, select the customer's order.
From the Options menu in the lower-right, select Refund, Return/Exchange.
Note
Depending on system configuration, the button may be named Return/Exchange.
From the Refund, Return/Exchange popup, select Perform a Return/Exchange.
Note
Depending on system configuration, the Refund, Return/Exchange popup may not appear. If so, please proceed to the next step.
From the Returns/Exchanges screen, select the product to exchange. 抖阴 that are not eligible to be exchanged are grayed out.
From the Select Return/Exchange Reason popup, select the applicable reason code. Depending on system configuration, this step may be required to continue.
Select Next. The selected product is displayed in the order item listbox of the Order Entry screen.
Tip
When a product is selected from the order item listbox, the following actions are available from the Selected Item Actions Bar on the right:
Detailed Info - View detailed information about the product.
Remove - Remove the product from the list.
Add the substitute product to the order.
The next steps depend on the price difference between the substitute product and the original product.
Price Difference
Steps
EQUAL TO (=)
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays a $0.00 amount.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
LESS THAN (<)
If the price of the substitute product is less than the price of the original product:
From the lower-left of the Order Entry screen, select REFUND.
The REFUND button displays the currency amount to refund to the customer.
From the Tender screen, select the applicable payment options to perform the refund.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
GREATER THAN (>)
If the price of the substitute product is greater than the price of the original product:
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays the currency amount the customer is required to pay.
From the Tender screen, select the applicable payment options to tender the transaction.
A receipt is printed that contains details about the return and the new sale. The order is added to Order History. The transaction type for returned items is Return.
Exchange from Another Site (with Receipt)
To exchange a product purchased from another site with the receipt:
From the Order History screen, scan the QR code on the receipt. The order details are displayed.
The Site column on the left identifies the site where the product was originally purchased.
From the Options menu in the lower-right, select Refund, Return/Exchange.
Note
Depending on system configuration, the button may be named Return/Exchange.
From the Refund, Return/Exchange popup, select Perform a Return/Exchange.
Note
Depending on system configuration, the Refund, Return/Exchange popup may not appear. If so, please proceed to the next step.
From the Returns/Exchanges screen, select the product to exchange. 抖阴 that are not eligible to be exchanged are grayed out.
From the Select Return/Exchange Reason popup, select the applicable reason code. Depending on system configuration, this step may be required to continue.
Select Next. The selected product is displayed in the order item listbox of the Order Entry screen.
Tip
When a product is selected from the order item listbox, the following actions are available from the Selected Item Actions Bar on the right:
Detailed Info - View detailed information about the product.
Remove - Remove the product from the list.
Add the substitute product to the order.
The next steps depend on the price difference between the substitute product and the original product.
Price Difference
Steps
EQUAL TO (=)
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays a $0.00 amount.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
LESS THAN (<)
If the price of the substitute product is less than the price of the original product:
From the lower-left of the Order Entry screen, select REFUND.
The REFUND button displays the currency amount to refund to the customer.
From the Tender screen, select the applicable payment options to perform the refund.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
GREATER THAN (>)
If the price of the substitute product is greater than the price of the original product:
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays the currency amount the customer is required to pay.
From the Tender screen, select the applicable payment options to tender the transaction.
A receipt is printed that contains details about the return and the new sale. The order is added to Order History. The transaction type for returned items is Return.
Exchange from Another Site (without Receipt)
To exchange a product purchased from another site without the receipt:
From the Order History screen, search for the order using the Search field and the provided filters.
From the Site filter, select the site where the product was purchased. The local site is labeled "Current".
From the Business Date filter, define a filter based on the estimated date of purchase.
From the lower-right of the filters list, select Apply. Orders that match the search criteria are listed.
The Site column on the left of the order list identifies the site where each transaction occurred.
From the order list, select the customer's order.
From the Options menu in the lower-right, select Refund, Return/Exchange.
Note
Depending on system configuration, the button may be named Return/Exchange.
From the Refund, Return/Exchange popup, select Perform a Return/Exchange.
Note
Depending on system configuration, the Refund, Return/Exchange popup may not appear. If so, please proceed to the next step.
From the Returns/Exchanges screen, select the product to exchange. 抖阴 that are not eligible to be exchanged are grayed out.
From the Select Return/Exchange Reason popup, select the applicable reason code. Depending on system configuration, this step may be required to continue.
Select Next. The selected product is displayed in the order item listbox of the Order Entry screen.
Tip
When a product is selected from the order item listbox, the following actions are available from the Selected Item Actions Bar on the right:
Detailed Info - View detailed information about the product.
Remove - Remove the product from the list.
Add the substitute product to the order.
The next steps depend on the price difference between the substitute product and the original product.
Price Difference
Steps
EQUAL TO (=)
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays a $0.00 amount.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
LESS THAN (<)
If the price of the substitute product is less than the price of the original product:
From the lower-left of the Order Entry screen, select REFUND.
The REFUND button displays the currency amount to refund to the customer.
From the Tender screen, select the applicable payment options to perform the refund.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
GREATER THAN (>)
If the price of the substitute product is greater than the price of the original product:
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays the currency amount the customer is required to pay.
From the Tender screen, select the applicable payment options to tender the transaction.
A receipt is printed that contains details about the return and the new sale. The order is added to Order History. The transaction type for returned items is Return.
Exchange without Purchase Information
To perform an exchange without purchase information, such as a receipt or associated order number:
From the Order Entry screen, add the product to exchange to the current order.
From the order item listbox on the left, select the product.
From the Selected Item Actions Bar on the right, select Return/Exchange Item.
From the Select Return/Exchange Reason popup, select the applicable reason code. Depending on system configuration, this step may be required to continue.
(Optional) From the Override Price section of the Select Return/Exchange Reason popup, use the numeric keypad to specify the product price.
Select Done. The product to return is displayed in the order item listbox of the Order Entry screen.
Tip
When a product is selected from the order item listbox, the following actions are available from the Selected Item Actions Bar on the right:
Detailed Info - View detailed information about the product.
Adjust Quantity - Specify a different quantity for the product.
Edit Return Item - Select a different reason code and/or override the product price.
Remove - Remove the product from the list.
Add the substitute product to the order.
The next steps depend on the price difference between the substitute product and the original product.
Price Difference
Steps
EQUAL TO (=)
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays a $0.00 amount.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
LESS THAN (<)
If the price of the substitute product is less than the price of the original product:
From the lower-left of the Order Entry screen, select REFUND.
The REFUND button displays the currency amount to refund to the customer.
From the Tender screen, select the applicable payment options to perform the refund.
A receipt is printed and the order is added to Order History. The transaction type for returned items is Return.
GREATER THAN (>)
If the price of the substitute product is greater than the price of the original product:
From the lower-left of the Order Entry screen, select PAY.
The PAY button displays the currency amount the customer is required to pay.
From the Tender screen, select the applicable payment options to tender the transaction.
A receipt is printed that contains details about the return and the new sale. The order is added to Order History. The transaction type for returned items is Return.