Kitchen Cell Settings

抖阴Cloud Portal → 4-Dot Menu → Data Management → Kitchen Settings → Kitchen Screen Settings

The following describes the settings on the Cells page of the Kitchen Screen Settings editor.

Cell Header Settings	Select content to display in the kitchen ticket header.
Cell Footer Settings	Select content to display in the kitchen ticket footer.
Cell Body	Select content to display in the kitchen ticket body.
Item Events	Select the action to perform when an order item is touched on the display.
Timing	Define timer settings for various conditions.
Timing for Hold Timer	Define timer settings for various conditions for the "Hold" area.
Animation	Select the animation to play when certain events occur.

Cell Header Settings

To use a template for kitchen cell headers, define the following settings:

Setting	Description
Use Header Template	Toggle Yes to use a specific template for kitchen cell headers.
Select Header Template	From the dropdown, select the kitchen cell header template. To create a template, see Header & Footer Templates.
Enable Super Headers	Toggle Yes to display a super header on the kitchen ticket. A super header is a visual indicator that notifies the kitchen staff when an order does not require preparation, such as a Cleared, Deleted, or Voided order.
Enable Assigned Fulfillment Point Header	Toggle Yes to display the assigned fulfillment point in the kitchen cell header. The fulfillment point is the location at the site where the guest goes to fulfill their order, such as an Order Pickup window.
Excluded Order Sources	Select Add Order Sources to identify the order sources to NOT display in the cell header.

To NOT use a template for kitchen cell headers, define the following settings:

Setting	Description
Use Header Template	Toggle No to NOT use a specific template for kitchen cell headers.
Show Full Destination Name	Toggle Yes to display the full name of the order destination assigned to the order. Displaying the full name may enable the kitchen staff to more quickly recognize the order destination.
Show Customer Name	Toggle Yes to display the customer name associated with the order (when applicable).
Show Terminal ID	Toggle Yes to display the ID of the Ordering application terminal from which the order was sent.
Show Server Name	Toggle Yes to display the name of the server who entered the order.
Show Cashier Name	Toggle Yes to display the name of the cashier who entered the order.
Show Table Number	Toggle Yes to display the table number associated with the order.
Show Table Tent Number	Toggle Yes to display the table tent number associated with the order.
Show Course Names	Toggle Yes to display the order items for each course on separate kitchen tickets when an order is made up of different courses (i.e. Appetizer, Entree, Dessert). The respective course name is identified in the ticket header. Each ticket is associated with the same order number.
Show Expo Number	Toggle Yes to display the expo number associated with the order. An Expo number is a short number that is used to easily identify an order. It is typically communicated to the customer when they place their order and later called out to them when their order is ready. Using expo numbers to identify orders is easier and faster than using the longer order number or capturing the customer's name.
Show Vehicle Info	Toggle Yes to display the customer's vehicle color and type. This information is captured from the Customer Details screen of the Ordering application.
Show Vehicle ID	This setting is only available when Show Vehicle Info is toggled Yes. Toggle Yes to display the Vehicle ID in the cell header when the vehicle is identified by DT Vision.
Enable Super Headers	Toggle Yes to display a super header on the kitchen ticket. A super header is a visual indicator that notifies the kitchen staff when an order does not require preparation, such as a Cleared, Deleted, or Voided order.
Enable Assigned Fulfillment Point Header	Toggle Yes to display the assigned fulfillment point in the kitchen cell header. The fulfillment point is the location at the site where the guest goes to fulfill their order, such as an Order Pickup window.
Show Order Source	Toggle Yes to display the order source (e.g. Mobile App, Web Site, Restaurant Terminal) associated with the order. From the Excluded Order Sources section, select Add Order Sources to identify the order sources to NOT display in the cell header.
Show Hold Timer	Toggle Yes to display the Hold Timer. The Hold Timer specifies the amount of time an order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer is triggered on a designated screen when items from a corresponding order are bumped from its related upstream screens. When the elapsed hold time exceeds the defined warning and overdue times, a visual and audio alert is triggered.

Cell Footer Settings

Setting	Description
Show Item Count	Toggle Yes to display the total number of order items. When enabled, the Item Count Type dropdown appears. From the dropdown, select the desired option: Total of All Items - The item count total accounts for all order items. Countable Items - The item count total only accounts for items with a defined "Item Count" value. If the "Item Count" value for an item is 0, then that item is not accounted for in the item count.
Show Pickup Date	Toggle Yes to display the date/time or day part when the customer will pick up their order. When enabled, the Countdown Timer toggle appears. Enable this toggle to display a countdown timer that indicates the amount of time (MM:SS) that is left until the order's defined Pickup Time. The countdown timer enables the kitchen staff to determine at a glance how much time they have to prepare the order.
Reference Original Order	Toggle Yes to display a visual indicator for orders that were combined or split at the Ordering application. The indicator includes the original order number. See also the following related settings in the Display section of the General Kitchen Settings editor: Display Combined Orders Method Display Split Orders Method
Show Order Total	Toggle Yes to display the order total (currency amount due).
Show Tips	Toggle Yes to display the customer tip amount.

Cell Body

Setting	Description
Always Bump Indicator Ready	Toggle Yes to set the upstream indicator for all order items to the ready position.
Default Font Size	From the dropdown, select the default font size for the kitchen ticket text. The default is Small.
Display Changes In Order	Toggle Yes to display order updates in the kitchen. If the order is updated at the POS after the order is sent to the kitchen, the order updates are displayed in the kitchen in real-time.
Enable Hierarchy	Toggle Yes to display order items in a hierarchical view. If disabled, all order items are displayed on the same level.
Filter Bump Indicator	Toggle Yes to NOT display upstream indicators for order items that do not have upstreams.
Group by Segment	Toggle Yes to group order items on kitchen tickets in relation to their assigned seat/tray.
Identical Items Display Method	From the dropdown, select the method for displaying identical order items in the kitchen cell. As Received - Display the items as they are received from the POS. Consolidate Like Items - Consolidate identical items on one line and update the item quantity accordingly. Separate Multi-Quantity items - Do not consolidate identical items with a quantity greater than one regardless of whether they were combined at the POS. The changed quantity of existing claimed / completed items are displayed as separate items to better enable the kitchen staff to quickly determine which items to prepare.
Item Priority	This setting is now located on the Item Sorting Rules section on the Sorting Rules page.
Keep Discounts	Toggle Yes to display order discounts on the kitchen ticket. Item-level discounts are indented below the respective order item. Order-level discounts are displayed directly above the footer. If more than one order-level discount is applied, "Discount: Multiple Discounts" is displayed.
Minimum Percentage Before Overflow	This setting is only available when Retain Children with Parents with the Same Column is enabled. Specify the minimum percentage of an item’s content to display in the current column before forcing it to begin in the next column. For example, if the setting value is 30, and 75% of the item content overflows into the next cell, then the whole item is moved to the next cell.
Retain Children with Parents with the Same Column	Important This setting may not be supported in early versions of 抖阴Data Management. Determines if child items are always displayed in the same column as their parent item with respect to the Minimum Percentage Before Overflow setting. Parent items are forced to the next column if necessary to keep the item with its child items/modifiers. Toggle Yes to enable this setting. Child items are displayed in the same column as their parent item with respect to the Minimum Percentage Before Overflow. Toggle No to disable this setting. If space does not permit, then child items are displayed in the next column on the kitchen display separate from the parent item.
Segment Name	Type the name to identify order segments on the kitchen ticket. For example, Bag, Seat, Tray.
Show Children	Toggle Yes to display child items (i.e. side items, beverages).
Show Children as Parent	Toggle Yes to detach child items from their parent item and display child items like parent items. When toggled Yes, the following options appear: Restrict by Child Product Tags toggle: Yes - displays only the child items with specific tags as separated from their parents—see Child Item Tags below. No - displays all child items as separated Child Item Tags multi-select drop-down: Select the necessary child item tags Configured in Data Management → Back Office Settings → Tag
Show Deleted Items	Toggle Yes to display deleted items (itemstate=VOIDED). When toggled Yes, configure the following settings: Persist Deleted Items when Quantity is Reduced - If toggled Yes, when an item quantity is reduced, the quantity reduction is identified by displaying item deletions on the screen. If toggled No, when an item quantity is reduced, the item deletions are NOT displayed on the screen. Show Deleted Child Item for Open Orders - If toggled Yes, when a child item’s quantity is reduced from an Open order, the quantity reduction is identified by displaying item deletions on the screen. If toggled No, when an item quantity is reduced, the item deletions are NOT displayed on the screen.
Show Indentation For Modifiers/Child Items	Optionally indent child items / modifiers beneath their respective parent item on kitchen tickets to make it easier for users to identify child items / modifiers. Toggle Yes to indent modifiers/child items beneath their parent item within the cell. Up to three (3) indentation levels are supported. Toggle No to NOT indent modifiers/child items and vertically align them beneath their parent item. Important If the Enable Hierarchy setting is disabled for the kitchen screen (Cell Body section), the Show Indentation For Modifiers/Child Items setting is ignored.
Show Modifiers	From the dropdown, select the desired option: None - Do not display modifiers. Show All - Display all modifiers. Show Based On Routing Categories - Only display modifiers that are identified in the routing scheme defined for the screen.
Show Portions	Toggle Yes to display ingredient (modifier) portions and their respective measurements with their parent items on the kitchen screen. Modifiers appear below their parent item, left-justified, with the portion(s) displayed to the right, right-justified.
Show Quantity Value of 1 for Item	When the order item quantity is 1 (one), display a "1" next to the item. When this toggle is set to No, a quantity value is not displayed when the order item quantity is 1 (one).
Show Upstream Indicators	Toggle Yes to enforce upstream bumping. Display upstream indicators next to each order item to indicate its upstream status. Upstream bumping enables the staff to control the sequence in which order items are bumped from kitchen displays to ensure a customer's order is fulfilled completely and correctly.
Show Watermark	Toggle Yes to display kitchen ticket watermarks in row view.

Item Events

From the Item Events section:

Define how the application should behave when the user taps an order item on the kitchen display.
(Optional) Identify the events to cycle through when an order item is tapped on the kitchen display.

Setting	Description
Item Tap Event	From the dropdown, select the preferred event when an order item is touched on the display: Bump Order – (default) Bump the order from the kitchen display. Advance Lifecycle - Advance the lifecycle of the item to its next event. This feature is used in environments where the kitchen staff claims specific order items on a kitchen ticket. "Claimed" and "Completed" items are tagged and color-coded to distinguish them from other items on the ticket, and to identify the kitchen display where the items were claimed/completed. See Item Lifecycle Events below for additional settings.

Setting

Description

Item Tap Event

From the dropdown, select the preferred event when an order item is touched on the display:

Bump Order – (default) Bump the order from the kitchen display.
Advance Lifecycle - Advance the lifecycle of the item to its next event.
This feature is used in environments where the kitchen staff claims specific order items on a kitchen ticket.
"Claimed" and "Completed" items are tagged and color-coded to distinguish them from other items on the ticket, and to identify the kitchen display where the items were claimed/completed.
See Item Lifecycle Events below for additional settings.

Item Lifecycle Events

When Advance Lifecycle is selected from Item Tap Event, define the following settings:

Setting	Description
Item Lifecycle Events	To identify the lifecycle events: Select Add Item Lifecycle Events. From the Add Item Lifecycle Events window, select the event(s) to cycle through when an order item is tapped on the kitchen display: Begin Preparation on This Screen - The user taps an order item to highlight it and indicate prep has begun. Claim - Display a color-coded indicator next to the item to indicate the item is "claimed". Complete - Display a color-coded check mark next to the item to indicate the item is "complete". End Preparation on This Screen - The user taps an order item to remove the highlight from the item and indicate prep has ended. Item Bump - The user double-taps an order item to bump it from the screen. Bumped items can be recalled from the Recall screen Note Color-coding for the "Claim" and "Complete" indicators is defined for a kitchen scheme using the Kitchen Schemes editor. See Create Kitchen Scheme.
Restrict Bump Until Claim	Restrict item bump upstream until item is claimed and restrict order bump until all items are claimed.
Restrict Bump Until Complete	Restrict item bump until item is marked as complete and restrict order bump until all items are marked as complete.
Suppress Modifiers/Child Items until Claim/Begin Prep	Hide modifiers and child items for parent items on the kitchen display until user claims or begins preparation of the parent item. Enable this setting to improve the accuracy of speed of service reporting and preserve screen real estate. Modifiers and child items are displayed for the parent item upon a Claim or Begin Prep event.

Timing

Setting	Description
Overdue After in Seconds	Define the number of seconds that must pass after an order arrives in the kitchen before it is considered overdue. When an order is overdue, the animation and/or audio alert plays. Note See also Show Pickup Date in the Footer Fields section above.
Warning After in Seconds	Specify when the countdown timer for an order changes color (yellow background and red text) to alert the kitchen staff that the order is nearly overdue. In the provided field, type the threshold (in seconds) BEFORE an order's Pickup Time to play the warning animation and/or audio alert.
Retry Count	Type the number of times the kitchen application should try to reconnect to the server if the server does not respond.

Setting

Description

Overdue After in Seconds

Define the number of seconds that must pass after an order arrives in the kitchen before it is considered overdue.

When an order is overdue, the animation and/or audio alert plays.

Note

See also Show Pickup Date in the Footer Fields section above.

Warning After in Seconds

Specify when the countdown timer for an order changes color (yellow background and red text) to alert the kitchen staff that the order is nearly overdue.

In the provided field, type the threshold (in seconds) BEFORE an order's Pickup Time to play the warning animation and/or audio alert.

Retry Count

Type the number of times the kitchen application should try to reconnect to the server if the server does not respond.

Timing for Hold Timer

The Hold Timer specifies the amount of time an order has been sitting in the ‘Hold’ area awaiting customer arrival. The Hold Timer is triggered on a designated screen when items from a corresponding order are bumped from its related upstream screens.

Setting	Description
Overdue After (Seconds)	Specify the number of seconds that must pass after an order arrives in the 'Hold' area before it is considered overdue.
Warning After (Seconds)	Specify the number of seconds that must pass after an order arrives in the 'Hold' area before alerting the kitchen staff that the order is nearly overdue.

Animation

Setting	Description
Order Arrival	Select the animation to play when a new order arrives.
Item Arrival	Select the animation to play when an item is added to an order.
Order Update	Select the animation to play when the status of an order is updated.
Order Bump	Select the animation to play when an order is bumped.
Order Overdue	Select the animation to play when an order is overdue.
Pending Animation	Select Add Animation Options to select the order states that should display the pending animation "..." on the kitchen ticket. The "..." animation is displayed while the order is in a Pending state. Set the Enable Premature Order Animation toggle to Yes to play a 'Waiting' animation when the timer is disabled.

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