Things to Know about Returns/Exchanges
- Are product returns/exchanges allowed at any site regardless of the purchase site?
- Are all products at a site allowed to be returned/exchanged?
- Does the POS require the user to specify a reason when performing a product return/exchange?
- Is there a way to enforce a restriction when exchanging products with different prices?
- In the event of a product price cut, is there a way to enable customers to get a refund of the price difference?
- Are all payment types allowed when performing a product return/exchange?
- Which user role permissions relate to product returns/exchanges?
Are product returns/exchanges allowed at any site regardless of the purchase site? | ||||||||||||||||||
Product return/exchange availability at sites other than the original purchase site is configurable. The following settings are located in the Ordering Application → Ordering section of Company/Site Preferences:
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Are all products at a site allowed to be returned/exchanged? | ||||||||||||||||||
Return/exchange eligibility is configurable at the product-level. From the Returns & Exchanges page of the Product List editor, manage the return and exchange settings for a product, including identifying the products that are eligible to be exchanged for this product. | ||||||||||||||||||
Does the POS require the user to specify a reason when performing a product return/exchange? | ||||||||||||||||||
Use the POS Reason Codes editor to define reason codes and optionally prompt the user at the POS to select a reason code for the following item types:
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Is there a way to enforce a restriction when exchanging products with different prices? | ||||||||||||||||||
Yes, it is optional to define a price difference threshold (amount of percentage) at which exchanges are restricted. The following settings are located in the Ordering Application → Ordering section of Company/Site Preferences:
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In the event of a product price cut, is there a way to enable customers to get a refund of the price difference? | ||||||||||||||||||
Yes. It is optional to allow the user to refund a specified portion of the original price of a product. This action can be performed on orders that originated at any site. The following setting is located in the Ordering Application → Ordering section of Company/Site Preferences:
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Are all payment types allowed when performing a product return/exchange? | ||||||||||||||||||
By default, all payment types are allowed when performing a product return/exchange. From the General page of the Payment Type editor, toggle On/Off the following settings for each payment type:
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Which user role permissions relate to product returns/exchanges? | ||||||||||||||||||
Use the Roles editor to define permissions for roles. The Returns and Exchanges permissions are located in the POS → Ordering section:
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