Company Preferences
→ → → → →
To define the default Ordering application settings for the company:
From the Preferences homepage, select Set company defaults.
From the Default Company Preferences page, define the settings in the following sections:
Section
Description
Define settings for Back Office applications, including Inventory, Staff, Warehouse, and Extended Applications.
Select an email server configuration.
Define general Ordering application settings including the Starting Drawer Amount and EOD settings.
Define system application log levels.
Define settings for liability items, such as gift cards.
Liability item sales are registered when guests redeem the liability items to purchase products.
Define customer loyalty program settings.
Identify the channel that is used by the Data Notification Service.
Define settings related to the Online Ordering (XOO) application.
This section consists of a number of subsections that include settings for various aspects of the Ordering application.
Define settings related to Store and Forward (SAF) offline transaction processing.
Define number formatting and currency settings for the respective region.
Define Ordering application reporting settings.
Manage the list of alert delivery methods that are available for the selection at the POS in a Table Service environment.
Define rounding and print settings for applied tax at the POS.
Define customer tip and gratuity settings.
Define settings for the drive-thru service Vision.
The Vision section is only available to users with an active subscription to Vision.
From the upper-right of the Default Company Preferences page, select Apply to apply the defined settings.
Note
To define unique settings for one or more specific sites, see Site Preferences. The settings defined for specific sites override the default company settings.
Back Office
The Back Office section consists of the following subsections. Select a section name from the Data Management editor to access the respective settings.
Inventory Cost
From the → section, define the following:
Setting | Description |
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Costing Method | From the dropdown, select the desired method for determining the cost of inventory items on reports:
It may take up to sixty (60) minutes for adjusted calculations and reports to reflect the selected costing method. |
Cost Precision | From the dropdown, select the number of decimal places to use when calculating inventory item cost values in the Venues Inventory (XVI) application. To apply the Precision setting defined for the Currency Scheme, select Use Currency Scheme. |
Inventory Count
From the → section, define the following:
Setting | Description |
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Inventory Count Sheet View Setting | From the dropdown, select the preferred Inventory Count Sheet view:
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Inventory Order
From the → section, define the following:
Setting | Description |
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Item List View Setting | From the dropdown, select the desired view for the item list on an Inventory Order:
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Inventory Quantity
From the → section, define the following:
Setting | Description |
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Quantity Precision | From the dropdown, select the number of decimal places to use when calculating inventory quantity values in the Venues Inventory (XVI) application. |
Inventory Stand Worksheet
From the → section, define the following settings for the Stand Worksheet that is used with the Venues Inventory (XVI) application:
Setting | Description |
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Global Price Setting | From the dropdown, select the price to use for global price adjustment calculations on the Inventory Stand Worksheet:
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Entry Form View Setting | From the dropdown, select the desired default view for the Stand Worksheet Entry Form:
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Physical/Terminal Difference Threshold | Type a percentage-based threshold in regards to the allowable Physical/Terminal variance values. When the Physical/Terminal variance values exceed this threshold, a warning is displayed and the user is prevented from closing the Inventory Stand Worksheet. |
Cash/Terminal Difference Threshold | Type a percentage-based threshold in regards to the allowable Cash/Terminal variance values. When the Cash/Terminal variance values exceed this threshold, a warning is displayed and the user is prevented from closing the Inventory Stand Worksheet. |
Receipt/Physical Difference Threshold | Type a percentage-based threshold in regards to the allowable Receipt/Physical variance values. When the Receipt/Physical variance values exceed this threshold, a warning is displayed and the user is prevented from closing the Inventory Stand Worksheet. |
Note
Percentage-based thresholds only accept a maximum of two (2) decimal values.
Determine if Opening Stand Worksheets print Begin Count data for the following departments:
Setting | Description |
---|---|
Concessions | Toggle Yes to show Begin Count numbers on printed Opening Stand Worksheets for this department. Toggle No to hide Begin Count numbers on printed Opening Stand Worksheets for this department. |
Premiums | Toggle Yes to show Begin Count numbers on printed Opening Stand Worksheets for this department. Toggle No to hide Begin Count numbers on printed Opening Stand Worksheets for this department. |
Suites | Toggle Yes to show Begin Count numbers on printed Opening Stand Worksheets for this department. Toggle No to hide Begin Count numbers on printed Opening Stand Worksheets for this department. |
Other | Toggle Yes to show Begin Count numbers on printed Opening Stand Worksheets for this department. Toggle No to hide Begin Count numbers on printed Opening Stand Worksheets for this department. |
Determine whether to add Post Closure data to the stand worksheet formula:
Setting | Description |
---|---|
Post Closure | Toggle Yes to add Post Closure numbers to the Stand Worksheet formula. When enabled, historical data is impacted. |
Note
Reports may take up to thirty (30) minutes to reflect changes.
Inventory Transfer
From the → section, define the following:
Setting | Description |
---|---|
Item List View Setting | From the dropdown, select the desired view for the item list on an Inventory Transfer:
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During Event Transfer | From the dropdown, select the desired option regarding During Event Transfers within XVI:
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Display QOH From Warehouse |
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External Application (XEA)
From the Back Office → External Application (XEA) section, define the following:
Setting | Description |
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XEA Sign-in Method | From the dropdown, select the preferred sign-in method for XEA:
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Item Count | |
Starting Count Entry Prior to First Sale | Toggle the setting to the preferred value:
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Email Server Settings
From the Email Server Settings section, define server settings for the emails that are sent to users for the Portal.
From the Use Default Email Server dropdown, select the preferred option:
Option | Description |
---|---|
Default | Use the default email server configuration. A "noreply" email is sent to the user. |
Custom | Define a custom email server configuration. |
When Custom is selected from the Use Default Email Server dropdown, the following additional settings are displayed:
Simple Email Settings
Setting | Description |
---|---|
Name | Type a name for the email server to use as a reference. |
SMTP Email Server | Identify the SMTP email server (e.g. SMTP.Gmail.com). |
Send As Email | Type the email address from which emails are sent. |
Advanced Email Settings
Setting | Description |
---|---|
SMTP Server Port | Identify the port for the SMTP email server. |
Connection Time Out (milliseconds) | Type the number of milliseconds to establish a connection before timing out (1000 milliseconds = 1 second). |
SMTP Authentication Type | From the dropdown, select the type of authentication used. |
Use SSL | Select this option if SSL security is used. |
Domain | Identify the domain that is used after the @ symbol in the email address. |
Username | Type the username for the account (if applicable). |
Password | Type the password for the account (if applicable). |
BCC | Type the email address for the blind copy email (if applicable). |
General
From the General section, define general Ordering application settings:
Setting | Description |
---|---|
Money Precision | From the dropdown, select the number of decimal places to use when displaying currency values. |
Rounding Method | From the dropdown, select the desired method for rounding numbers:
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Default Item Type | From the dropdown, select the item type that is sold at company sites by default. |
Default Weight Format | From the dropdown, select the default weight format to use when a cashier weighs a product. |
Default Weight Format for Shipping | From the dropdown, select the preferred unit of measure format when capturing weight for calculating shipping cost: Standard or Metric. |
Starting Drawer Amount | Configure the currency amount to start each drawer session:
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NTP Server | From the dropdown, select the NTP server that the company uses to synchronize clocks between computer systems over data networks. |
Order Purge | In the Hours field, type the number of hours to retain committed orders before purging them from the terminals to avoid system overload. |
Order Rules | See Order Rules below. |
User PIN Length | Select PIN Length Limitations Option to enforce minimum and maximum character length limitations on employee PINs. When this option is selected, the following fields are displayed:
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Order Rules
The following describes the settings in the Order Rules subsection of the General section of Preferences.
Setting | Description |
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Order Number Calculation Method | From the dropdown, select the method to use to determine order number length:
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Order Number Prefix | Type the desired number to prefix each order number. The maximum prefix length is 3 digits. |
Order Number Filler | Type the desired number to use as filler for order numbers (when necessary). The maximum filler length is 1 digit. |
Order Source Configuration | Associate order sources with specific origins. From the Default Order Source dropdown, select the default order source to associate with each origin listed in the OriginDZܳ. |
Determine Day Part By | From the dropdown, select the method for determining the day part for an order:
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Health Services
From the Health Services section, define system application log levels:
Setting | Description |
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POS Log Severity Threshold | From the dropdown, select the minimum severity of logs to generate for POS troubleshooting purposes. By default, the Ordering application logs every action and sends all logs to the cloud. Most of the messages record routine events, which may or may not be useful to the individuals diagnosing issues. Limiting the number of log files sent to the cloud also lengthens the life of device batteries and improves the performance speed of the application. |
POS Keep Local Logs (Days) | Type the number of days to store Ordering application log files on the local device.
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XKM Log Severity Threshold | From the dropdown, select the minimum severity of logs to generate for Kitchen troubleshooting purposes. By default, the XKM application logs every action and sends all logs to the cloud. Most of the messages record routine events, which may or may not be useful to the individuals diagnosing issues. Limiting the number of log files sent to the cloud also lengthens the life of device batteries and improves the performance speed of the application. Set this setting to Debug to diagnose issues with the XKM application. |
XKM Keep Local Logs (Days) | Type the number of days to store XKM application log files on the local device.
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Liability Items
→ → → → →
Liability item sales are registered when guests redeem the liability items to purchase products.
From the → section, define settings related to liability item sales:
Setting | Description |
---|---|
Enable Gift Cards | Toggle Yes to enable gift card functionality at the Ordering application. When enabled, additional settings are displayed. See Enable Gift Card Settings. Toggle No to disable gift card functionality. |
Enforce Min/Max Activation Amount | Toggle Yes to enforce the defined minimum and maximum currency amounts for gift card activations. When toggled Yes, the following additional settings are displayed:
Toggle No to not enforce currency amount limits on gift card activations. |
Allow Bulk Activation | մDzYes to enable Bulk Activation of gift cards. մDzNo to NOT allow Bulk Activation of gift cards. When enabled, additional settings are displayed. See Bulk Gift Card Activation. |
Enable Gift Card Settings
→ → → → →
When Enable Gift Cards is enabled, the following additional settings are displayed:
Setting | Description |
---|---|
Default Gift Cards Keypad | From the dropdown, select the preferred keypad for adding gift card information:
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Allow Adding Funds |
When toggled Yes, the following additional settings are displayed:
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Default Payment Type | From the dropdown, select the applicable payment type to associate with gift cards. This information is used by the application to contact the gateway to verify funds. |
Use Remaining Balance on Insufficient Funds | Toggle Yes to automatically apply the remaining gift card balance to the order total when the remaining balance is insufficient to satisfy the entire order total. If toggled No, the gift card balance is NOT applied to the order total if the balance is insufficient to satisfy the entire order total. |
Enable Gift Card Processing Through Xenial | Toggle Yes to enable the gift card payment processors supported by Xenial. |
Bulk Gift Card Activation
→ → → → →
When Allow Bulk Activation is enabled, the following additional settings are displayed:
Setting | Description |
---|---|
Allow Bulk Activation by Card Range | The cashier selects a gift card currency amount and then swipes/scans a starting card number and an ending card number. A gift card is added for the beginning number, ending number and every number in between. This methodology is useful when managing sequential card numbers. Toggle Sequential Card Range to Yes to enforce sequential card number ranges. Toggle Sequential Card Range to No to allow non-sequential card number ranges. |
Allow Bulk Activation of Individually Added Cards | The cashier selects a gift card currency amount and then swipes/scans each individual card. This methodology is useful when managing sequential card numbers is not practical. |
Bulk Activate Amount Shortcuts | (Optional) Define quick currency amount selections for gift cards. The cashier selects an amount shortcut for quicker speed of service.
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Note
At least one (1) of the following settings must be toggled Yes:
Allow Bulk Activation by Card Range
Allow Bulk Activation of Individually Added Cards
Loyalty
From the Loyalty section, define customer loyalty program settings. The Loyalty section consists of the following subsections:
Section | Description |
---|---|
Configure an optional prompt for the cashier to ask the guest about their loyalty membership. | |
Configure an optional prompt for the guest that lists the currently applicable loyalty offers. | |
Select the methods a cashier can use to identify a loyalty guest at the Ordering application. | |
Configure general loyalty program settings, including the default discounts used for loyalty. | |
Enable the guest to enter/scan their loyalty ID on the payment device when the cashier opens the Customer Lookup screen. | |
Define the sequence of the columns on the loyalty offers table, and the content each column contains. | |
Add and prioritize the methods by which offers can be sorted (e.g. Expiration Date, Offer Name). | |
Enable the desired sections for the loyalty offer view. |
General Loyalty Settings
From the Loyalty → General Loyalty Settings section, define the following settings:
Section | Description |
---|---|
Allow Coupons and Loyalty | Toggle On to allow the user to apply both coupons and loyalty rewards to the same order at the POS. If this setting is toggled Off, then coupons and loyalty rewards cannot be applied to the same order. |
Default Item Discount | From the dropdown, select the default item-level discount for loyalty transactions. |
Default Order Discount | From the dropdown, select the default order-level discount for loyalty transactions. |
Reverse on Refund | Toggle On to reverse all offers and/or rewards that were redeemed on the loyalty account when the associated transaction is refunded. |
Redeemable Per Order | Type the maximum number of rewards that the user can redeem on an individual transaction. Set the value to zero (0) to not enforce a limit. |
Default Loyalty Keypad | From the dropdown, select the preferred keypad type for customer loyalty identification:
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Customer Identification Methods
From the Loyalty → Customer Identification Methods section, select the methods a cashier can use to identify a loyalty guest at the POS:
Select Add Methods.
From the Choose Customer Identification Methods window, select the identification methods.
Select Add Method(s). The selected methods are listed in the Customer Identification Methods section.
Configure the selected identification methods:
Toggle Allows Redemption to Yes if the guest is allowed to redeem stored value funds on the account when this identification method is used.
To set a default ID method: On the row of the method, select the 3-dot menu, and then select Make Default from the dropdown.
To remove an ID method from the list: On the row of the method, select the 3-dot menu, and then select Remove from the dropdown.
Loyalty Customer Lookup Prompt
From the Loyalty → Loyalty Customer Lookup Prompt section, define the following settings:
Section | Description |
---|---|
ID Prompt On Payment Device | Toggle On to provide the guest with a method to enter/scan their loyalty ID from the payment device when the cashier opens the customer lookup screen. |
Cashier Loyalty Prompts
From the Loyalty → Cashier Loyalty Prompts section, define the following settings:
Section | Description |
---|---|
Enable Loyalty Prompts | Toggle On to prompt the cashier to ask the guest about their loyalty membership if one is not already added to the order. |
Prompt Trigger | From the dropdown, select the stage of the ordering process at which to trigger the loyalty prompt:
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Prompt Text | Type the message to include in the loyalty prompt. The default message is: "Do you have a loyalty account with us?". |
Cashier Offer Prompts
From the Loyalty → Cashier Offer Prompts section, define the following settings:
Section | Description |
---|---|
Enable Offer Prompts | Toggle On to prompt the guest with the list of offers that they are currently eligible to receive. |
Tender Screen Prompt | Define when the offers prompt is displayed:
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Prompt Text | Type the message to include in the offers prompt. The default message is: "You have available offers, would you like to redeem them?" |
Offer View
From the Loyalty → Offer View section, enable one or more of the following sections on the loyalty profile:
Section | Description |
---|---|
Applicable Section | Toggle On to enable the Applicable section in the loyalty offers list. The Applicable section lists offers that meet the following criteria:
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Promoted Section | Toggle On to enable the Promoted section in the loyalty offers list. The Promoted section lists offers that are identified as "promoted". |
Offer Sorting Priority
From the Loyalty → Offer Sorting Priority section, add sorting keys to the loyalty offers list and define the priority level for each key. The sorting keys determine how the items on the offers list are sorted.
From the upper-right of the Offer Sorting Priority section, select Add Sort Key.
From the Add Sort Key window, select the desired sorting keys.
Sort Key
Description
Applicability
Sort the offers by their respective applicability to the guest, where the applicable offers are listed first.
Expiration Date
Sort the offers by their respective expiration date, where the offers that are going to expire soonest are listed first.
Offer Name
Sort the offers by their name in alphabetical order (A-Z).
Points Required
Sort the offers based on the respective number of points that are required before they are applicable.
From the dropdown, select the desired sorting option: Ascending or Descending.
From the lower-right of the window, select Add Sort Keys.
To sort the sorting keys:
Select and drag the control to the left of each key to sort them by highest-to-lowest priority (where the key at the top of the list has the highest priority).
Offer Columns
From the Loyalty → Offer Columns section, define the order and the content of columns in the offers table.
From the upper-right of the Offer Columns section, select Add Column.
From the Add Column window, select the desired columns.
Column
Description
Expiration Date
Specifies the expiration date for the offer.
Offer Name
Specifies the offer name.
Points Required
Specifies the number of points that are required before the offer is applicable.
Promoted Reward Type
Specifies the type of reward associated with the offer.
From the lower-right of the window, select Add Columns.
To sort the columns:
Select and drag the control to the left of each column to sort them by highest-to-lowest priority (where the column at the top of the list has the highest priority).
Notification Service
→ → → → →
From the Notification Service section, select the preferred method for receiving notifications from the Data Notification Service.
Setting | Description |
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Notification Channel | From the dropdown, select the preferred notification delivery channel:
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Events to notify | This setting is only available for Email notifications. From the Template dropdown for each listed event, select a notification template OR select None (Don't Notify) to NOT send a notification. |
Delayed Delivery Wait | Number of minutes the service waits before it sends notification to the integrator of delayed order delivery. Default is 10. For example, online order delivery is delayed if the POS unit is offline. The notification enables the integrator to decide how to handle the delay (e.g. cancel orders in the queue). All orders in the queue that are not canceled are delivered once the unit is back online. |
Online Ordering
From the Online Ordering section, define settings related to the Online Ordering (XOO) application:
Setting | Description |
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Expo Numbers for Injected Orders | |
Include Expo Numbers to Online Orders |
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Employee information for Injected Orders | |
Include Employee Information with Online Orders |
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Employee Name | Specify the name of the employee to add to injected online orders. The default value is "XOO Order Employee". |
Employee Corporate Code | Specify the employee corporate code to add to injected online orders. The specified code should not match the corporate code assigned to an existing employee record. The default value is 9999999999999999. |
Other Settings | |
Child Item Sorting by Order Source | Toggle Yes to specify the method for sorting child items of injected orders on the POS and Kitchen displays based on the order source. When toggled Yes, the Child Item Sorting by Order Source section appears. For each listed order source, specify the method for sorting child items on an injected order.
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Ordering Application
The Ordering Application section consists of the following subsections. Select a section name to access its respective settings:
Section | Description |
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Employee login and time clock settings. | |
DataSync and UDP multicast settings. | |
POS camera settings for item scanning. | |
Customize the Ordering application logo. | |
Cash drawer settings. | |
End of Day (EOD) settings. | |
Settings related to Kitchen Management (XKM) settings. | |
Settings for the Order History screen of the Ordering application. | |
Settings related to Ordering application procedures. | |
Settings related to the screensaver for the Cloud POS terminals. | |
Customer receipt printing settings. | |
Product shipping settings. | |
Define how employee schedules and attendance rules are enforced. | |
Select Ordering application workflows. |
Access
From the → section, define the following settings:
Setting | Description | ||||||||
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Auto Logoff | Automatically log off the user from the terminal after a specified amount of time of inactivity.
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Employee Password Expires | Define an expiration period for passwords used to access the Ordering application. In the Expiration Period (days) field, type the number of days a password remains valid before the employee is required to change it. The maximum value is 999. | ||||||||
Enable Bar Tabs | Enable the order taker to open bar tabs for customers. In the Bar Tab Display Name field, type a label for the button used to start a new bar tab. The default name is Bar Tab. In the Initial Pre-Auth Amount field, type the currency amount to preauthorize a credit card when opening a bar tab. When a new bar tab is started, this amount is applied to the card. Toggle Enable Incremental Pre-Auth to the preferred value. When enabled, preauthorization of the credit card is performed each time the order total reaches a specified threshold. Enabling this setting ensures there are sufficient funds on the card as the order total increases.
When Incremental Pre-Auth is enabled, define the following setting:
ImportantIncremental Pre-Auth is only permissible for certain MCC codes and may incur fees per authorization. Please confirm with your Merchant provider. | ||||||||
Enable Floor Plans | Enable the use of the table service floor plan feature. | ||||||||
Print Chit on No Sale | Print a chit when a No Sale is performed. The printed chit includes the date/time, Register ID, Drawer ID, employee name, and the amount of time the physical drawer remained open. | ||||||||
Prompt Table Number/Name | From the dropdown, select the type of prompt to display with each order:
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Restrict Updates to Split Orders After Elapsed Time | Prohibit the user from modifying items and performing actions on a split order after a certain amount of time has elapsed.
In the Elapsed Time (seconds) field, type the number of seconds to wait after an order is split before the split order restrictions are enforced. The default value is 1800. | ||||||||
Sign-in Method | From the dropdown, select the desired method for signing in to the Ordering application:
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Use Biometrics | Select this option if a biometric fingerprint reader device is used at the site to grant users access to the POS application. When this option is selected, the following fields are displayed:
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Advanced Settings
From the → section, define the following settings:
Setting | Description |
---|---|
Custom DataSync Port | Toggle Off if the POS uses the default port (UDP/TCP: 12000) to sync data between the terminals. Toggle On to specify the port the POS uses to sync data between the terminals. In the DataSync Port field, type the port number. |
Enable UDP Multicast | Toggle On if the router uses different subnets (multicast). Enable this toggle to setup an environment where the POS and Kitchen applications operate on different subnetworks. In the Multicast IP Address field, type the multicast IP address configured for the router OR type the IP multicast address range. |
Sync POS Data | From the dropdown, select the desired option for the synchronization of data between POS terminals. Selective data synchronization optimizes application performance.
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Purging Stale Unfinalized Orders | Toggle On to automatically delete unfinalized (e.g. saved) orders older than one (1) day during End of Day (EOD). |
Camera Settings
From the → section, define the following settings:
Setting | Description |
---|---|
Make Camera Default Scanning Device | Toggle On to automatically launch the integrated camera for supported functions and item scanning. |
Feature List | Toggle On the desired features to allow the cashier to use an integrated camera with that feature. |
Company Logo
From the → section, select the logo to display on the Ordering application.
Use Logo
From the dropdown, select Use Logo to display the logo on the Ordering application.
The Image URL field contains the URL of the logo file on the S3 Bucket. This field cannot be edited.
Specified Logo
To display a custom logo on the Ordering application:
From the dropdown, select Specified Logo.
To the right of the dropdown, select Change.
From the Source dropdown, select the desired option:
Option
Description
Upload Image
Upload an image file from the local computer or network. The maximum file size when uploading an image is 2MB.
Select Choose File to locate and select the desired file.
URL
Specify the URL of the image file.
In the Address field, type the URL or file path of the desired file.
From the lower-right of the Select Logo window, select Done.
Drawer
From the → section, define the following cash drawer settings:
Setting | Description |
---|---|
Capture Bag ID on Drawer Start | Toggle On to enable the user to manually input a bag ID at the start of each drawer session. Associating a bag ID with a drawer session enables the site to track:
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Blind Drawer Counts | When toggled On, the drawer session sales total is NOT displayed to the employee when they close a drawer and perform a drawer count. The expected drawer amount is only displayed after the employee enters their manual count.
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Force Recount on Significant Variance | When toggled On, employees are forced to recount a drawer if the variance between the expected amount and the actual amount exceeds a specified value. When toggled On, define one or both of the following values:
This feature allows for error correction without exposing the variance to the employee who counts the drawer. If the variance exceeds the specified value or percentage after the employee performs a recount, the employee is not prompted to recount the drawer a third time. |
Cash Threshold | Type the maximum currency amount a drawer can contain before the cashier is prompted to perform a Cash Pull transaction. To allow an unlimited amount and NOT prompt for a Cash Pull, type 0. |
Allow to dismiss Close Drawer popup |
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End of Day
From the → section, define the following settings:
Setting | Description |
---|---|
End of Business Day Time | Type the time of day to run EOD. |
Settle Batch During Terminal EOD | Select this option to settle the credit card batch as part of the EOD process. |
One Day Ahead Of System Date | Select this option to advance the business date one day ahead of the system (calendar) date as part of the EOD process.
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Seamless End of Business Day | Select this option to enable the Seamless EOD feature.
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Print Drawer Report on Terminal EOD | Select this option to automatically print the Drawer Report during EOD for each terminal. |
Allow Running EOD with Opened Drawer | Select this option to allow the user to initiate EOD when a physical cash drawer is open. |
Operations Against Committed Orders (Paid) | This setting provides the ability to automatically force Paid, Committed orders to Close before EOD is processed. This ensures that the sales for Paid, Committed orders that were not properly Closed are reported correctly. From the dropdown, select the desired action when Paid, Committed orders are found at EOD:
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Kitchen Settings
From the → section, define kitchen settings for the Ordering application:
Setting | Description | ||||||||||||||
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Kitchen URL | Type the URL for the kitchen API. | ||||||||||||||
Send Orders to Kitchen Video | From the dropdown, select the desired method for sending orders to the kitchen application:
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Send Orders to Kitchen Printer | From the dropdown, select the desired method for sending orders to the kitchen printer:
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Updated Kitchen Order Print Method | From the dropdown, identify the order details to send to the Kitchen printer when an order is updated at the POS:
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Kitchen Lead Time for Future Orders (seconds) | Type the number of seconds before the defined Pickup Date/Time to send a future order to the kitchen. Set to 0 to send the order when the Pickup Date/Time is reached. | ||||||||||||||
Delay Sending Future Orders to Kitchen | This setting determines if a kitchen chit is immediately printed when an order is received with a future Pickup Date/Time.
To configure the Delay Sending Future Orders to Kitchen setting for a specific printer, see the Kitchen Printing Settings section of the Printer Options page of the Peripherals editor. | ||||||||||||||
Custom Retry Timeout by Order Source | Orders that are not entered in the store (such as online orders) are sent to the kitchen at a designated time. If the order is not received by the kitchen, another attempt to send the order is not made by default. Use this setting to enable retry attempts for specific order sources and define a timeout value for each order source. Toggle Yes/No to enable/disable this setting. When enabled, add the applicable order sources:
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Display Preparation Instructions | Toggle Yes to display Preparation Instructions when the user long presses an order item on the kitchen display. Toggle No to NOT display Preparation Instructions when the user long presses an order item on the kitchen display. |
Order History Settings
From the Order History screen of the Ordering application. → section, configure the
The Order History screen enables the user at the POS to search, view details, and perform actions on past orders.
To select the columns to include on the Order History screen:
From the upper-right of the Order History Columns section, select Add Columns.
From the Add Columns window, select the desired columns.
From the lower-right of the Add Columns window, select Add # Columns.
From the Order History Columns section, select and drag the control to the left of each column to sort the columns in the desired sequence.
To select the filters to include on the Order History screen:
From the upper-right of the Filters section, select Add Filters.
From the Add Filters window, select the desired filters.
From the lower-right of the Add Filters window, select Add # Filters.
From the Filters section, select and drag the control to the left of each filter to sort the filters in the desired sequence.
To copy the Order History screen settings to specific company sites:
From the upper-right of the Order History Settings section, select Copy Settings to Sites.
From the Site Selector, select the desired sites.
From the lower-right of the Site Selector, select Select # Sites.
Ordering
From the → section, define the following settings:
Setting | Description |
---|---|
Allow Gift Card Cash Out | Allow customers to redeem the remaining balance on their gift card for cash. In the Maximum Cash Out Amount field, type the maximum currency amount to allow for Gift Card Cash Outs. |
Modify Items After Adding | Select this option if order items are expected to be modified. The order taker is automatically prompted to select modifiers and/or fulfill bundle components after adding an item to an order. |
Include Build Modifiers in Quantity | This option is related to the Quick Builds feature. This option enables the user to match the child item quantity that is specified on the order ticket with the quantity that is specified on the cart and the kitchen display. If this option is selected:
If this option is NOT selected:
See also Modifier List - Child Item Pricing Rules. |
Advance on Component Fulfillment | Select this option to enable the following feature for bundled products (combo meals): After the order taker fulfills a bundle component, automatically display the next component. This eliminates the need to select the menu tab for the next bundle component. |
Apply Unfulfilled Discounts | Select this option to enable the user to add discounts to an order before adding the required order items. After the discount is added, the user is prompted to fulfill the requirements of the discount. Configure this feature for specific discounts from the Rules page of the Discount List editor. |
When Discount Placeholder is Selected | This setting is only available when Apply Unfulfilled Discounts is selected. From the dropdown, select the desired behavior when the user selects the placeholder for an unfulfilled discount:
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Apply Automatic Discounts | Enable automatic discounts. An automatic discount is automatically applied to orders that meet the criteria defined for the discount. The discount is not manually applied by the cashier. Automatic discounts are applied when:
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Employee Discount Lookup | From the dropdown, select the method by which cashiers locate employee records at the POS when applying employee discounts. |
Order Tendering Workflow | From the dropdown, select the desired workflow for tendering orders:
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Combine Like Items | Combine identical order items on the order item listbox. This feature conserves space and makes the order easier to read. When order items are combined, the quantity displayed next to the item name is updated accordingly. |
Item Name Text Wrapping | This setting determines how product and modifier names are displayed on POS order tickets when the name does not fit on a single line. From the dropdown, select the desired option:
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Display Terminal Identification | From the dropdown, select the terminal identification information to display in the screen header of the ordering terminals.
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Display Tax Exempt Prompt | Prompt the cashier to capture the customer's tax exempt ID when tendering a tax exempt order. |
Display Ordered Quantity on Menu Buttons | Determines if the quantity of the product that is added to the current order is displayed on the POS menu button. The product quantity is displayed in the upper-left of the menu button.
This setting is also configurable at the terminal scheme level. See Terminal Scheme - Order Entry. |
Log Payments | Collect all payment module messages. These messages can be sent to an employee via the Mail Payment Log function, which is available on the Functions menu of the Ordering application. The messages are sent from the email address that was used to access the Cloud Portal. |
Notification Polling Rate | Type the desired interval (in milliseconds) at which to poll the Amazon Simple Queue Service (SQS) queue (1000 milliseconds = 1 second). SQS is used to send messages via web service applications. |
Allow Multiple Tills | Allow for the assignment of more than one drawer session to a cashier at the same time. The cashier will have the ability to transact sales on multiple tills on different terminals. This feature is only available in Employee Banking Mode. Configure the Banking Mode for a terminal scheme from the Drawers tab of the Terminal Scheme editor. |
Allow Drawer Floating | Allow cashier to move (float) their physical cash drawer from one terminal to another. |
Enable Partial Payments | Allow cashiers to save and suspend orders with applied partial payments. This enables cashiers to finalize a partially paid order at a later time and process other orders in the meantime. |
Manual Card Entry | From the dropdown, select the preferred option. The selected option determines when the user at the POS is able to manually enter the payment card account number.
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Item Sort Order | From the dropdown, select the preferred option. The selected option determines how order items are sorted on kitchen displays and kitchen receipts.
See the Item Priority setting on the Cells > Cell Body page of the Kitchen Screen Settings editor. |
Voiding | |
Item Void Triggering Events | Select the events that cause items to be Voided rather than Canceled when the items are removed from an order. |
Restrict Deletion by Tag | Toggle Yes to restrict the deletion of order items based on product tag. Manager approval is required to delete the items. To identify the tags that require approval:
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Reason Capture | |
Require Reason to | Select the transactions that require the cashier to select a reason code. The selected reason code explains why the cashier performed the transaction. |
Print Kitchen Void Slips | Automatically print a kitchen slip when a cashier voids an order. |
Prompt Another Item on Manual Entry | Prompt the cashier to enter another product barcode (PLU) after the successful manual entry of a product barcode (PLU).
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Prompt for table on new order | Require the cashier to select a table when entering a new order. |
Enable Image Capture on Create Order | Automatically capture an image of the vehicle/customer associated with each order on order creation. The image is displayed for the active order on Order Preview, and on the order card used in Open Order Lanes. The image is sent to the Kitchen Management (XKM) application and displayed with the order on the kitchen display. This feature enables users to see an image of the vehicle/customer associated with each order to improve speed-of-service and order accuracy. |
Enable Image Capture on Check-In | Automatically capture an image of the vehicle/customer associated with each order on order Check-In. |
Prompt Sign-in | Prompt the cashier to sign in after each completed transaction. This feature provides extra security to ensure the Ordering application is not accessed by unauthorized users. |
Enable Saving Empty Orders | Allow the cashier to Save orders that do not contain any items. This feature is useful in a drive-thru environment. |
Prompt for Order Information on Order Park | Require the order taker to capture customer details when the status of an order is changed to Parked. To define the customer details the order taker must capture:
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Return Availability | From the dropdown, select the applicable option:
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Refund Availability | From the dropdown, select the applicable option:
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Exchange Availability | From the dropdown, select the applicable option:
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Exchange Threshold Level Restriction | Toggle Yes to define a price difference threshold at which exchanges are restricted. Toggle No to not impose a price difference restriction for product exchanges. When toggled Yes, the following fields are displayed:
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Allow Partial Price Refund | Toggle Yes to allow the user to refund a specified portion of the original price of an order item. This action can be performed on orders that originated at any site. This feature enables customers to get a refund of the price difference in the event of a product price cut. |
Order Transfer | |
Limit Order Transfer To | Select the employee jobs that are eligible for order transfers. To select all the listed jobs, select Select All. When the user at the POS transfers an order, an employee list opens enabling the user to select the recipient of the order transfer. The employees included on this list are determined by the Limit Order Transfer To selections. |
POS Screensaver
From the Ordering Application → POS Screensaver section, define the following settings:
Setting | Description |
---|---|
Enable POS Screensaver | Select this option to enable the screensaver for the Cloud POS. |
Screensaver Delay (minutes) | Type the number of minutes of inactivity that must pass on the terminal before playing the screensaver. |
Use Logo | From the dropdown, select Use Logo to display the logo on the Ordering application. The Image URL field contains the URL of the logo file on the S3 Bucket. This field cannot be edited. |
Specified Logo | From the dropdown, select Specified Logo to display a custom logo on the Ordering application:
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Printing
From the → section, define customer receipt printing settings. The available settings depend on the receipt delivery method:
Always Print - Automatically print receipt for order.
No Receipt - Do NOT print receipt.
Prompt - Prompt user at POS to print receipt.
The following describes the available settings for each delivery method.
Setting | Description |
---|---|
Print Declined Payment Slips | Yes - Print slips for declined payment cards. No - Do NOT print slips for declined payment cards. |
Receipt Delivery Method | From the dropdown, select the method for delivering customer receipts. Select Always Print to automatically print receipt. |
Print on Save | Yes - Print receipt when POS user saves order. No - Do NOT print receipt on save order. |
Print Customer Receipts for Online Orders | Yes - Print receipt for online orders consumed from SQS queue. Print receipts for Committed orders (Paid and Unpaid). No - Do NOT print receipt for online orders. |
Printer for Online Order Receipts | From the dropdown, select printer for online order receipts. This field is only available when Print Customer Receipts for Online Orders is toggled Yes. If printer is not mapped to the site, a prompt opens to map the printer. Be sure the printer connection settings and a receipt template are configured for the site before you load the POS on the terminals. |
Custom Retry Timeout by Receipt Type | No - Do NOT retry failed print jobs. Yes - Define timeout threshold to retry failed print jobs by receipt type. To define timeout thresholds:
NoteThis setting overrides Backup Printer configuration settings defined for the printer. |
Identical Items Print Method | Determines how identical order items are displayed on kitchen chits and receipts. From the dropdown, select the preferred option:
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Setting | Description |
---|---|
Print Declined Payment Slips | Yes - Print slips for declined payment cards. No - Do NOT print slips for declined payment cards. |
Receipt Delivery Method | From the dropdown, select the method for delivering customer receipts. Select No Receipt to NOT print receipts. |
Print on Save | Yes - Print receipt when POS user saves order. No - Do NOT print receipt on save order. |
Force Printing When a Survey is Assigned | Yes - If customer surveys are generated, always print a receipt regardless of the Receipt Delivery Method or the POS user selection. No - Do not force print receipt with customer survey. |
Print Customer Receipts for Online Orders | Yes - Print receipt for online orders consumed from SQS queue. Print receipts for Committed orders (Paid and Unpaid). No - Do NOT print receipt for online orders. |
Printer for Online Order Receipts | From the dropdown, select printer for online order receipts. This field is only available when Print Customer Receipts for Online Orders is toggled Yes. If printer is not mapped to the site, a prompt opens to map the printer. Be sure the printer connection settings and a receipt template are configured for the site before you load the POS on the terminals. |
Custom Retry Timeout by Receipt Type | No - Do NOT retry failed print jobs. Yes - Define timeout threshold to retry failed print jobs by receipt type. To define timeout thresholds:
NoteThis setting overrides Backup Printer configuration settings defined for the printer. |
Identical Items Print Method | Determines how identical order items are displayed on kitchen chits and receipts. From the dropdown, select the preferred option:
|
Setting | Description |
---|---|
Print Declined Payment Slips | Yes - Print slips for declined payment cards. No - Do NOT print slips for declined payment cards. |
Receipt Delivery Method | From the dropdown, select the method for delivering customer receipts. Select Prompt to prompt user at POS to print receipt. |
Print on Save | Yes - Print receipt when POS user saves order. No - Do NOT print receipt on save order. |
Display Print Option | Yes - Provide POS user with the option to print receipt. No - Do NOT provide POS user with the option to print receipt. |
Display Email Option | Yes - Provide POS user with the option to email the receipt to the customer. No - Do NOT provide POS user with the option to email the receipt. |
Display SMS Option | Yes - Provide POS user with the option to send an SMS (text) receipt to mobile device. Twilio SMS service must be enabled for site. No - Do NOT provide POS user with the option to send an SMS receipt. |
SMS Message | Define message to send in SMS (text) receipts. Exceeding 160 characters may result in additional charges per message. From lower-left of SMS Message field, select Help for additional information, including the list of allowed variables. Default message: Receipt for order #{{order_number}} at {{company_name}} - {{site_name}}: {{url}} |
Force Printing When a Survey is Assigned | Yes - If customer surveys are generated, always print a receipt regardless of the Receipt Delivery Method or the POS user selection. No - Do not force print receipt with customer survey. |
Print Customer Receipts for Online Orders | Yes - Print receipt for online orders consumed from SQS queue. Print receipts for Committed orders (Paid and Unpaid). No - Do NOT print receipt for online orders. |
Printer for Online Order Receipts | From the dropdown, select printer for online order receipts. This field is only available when Print Customer Receipts for Online Orders is toggled Yes. If printer is not mapped to the site, a prompt opens to map the printer. Be sure the printer connection settings and a receipt template are configured for the site before you load the POS on the terminals. |
Custom Retry Timeout by Receipt Type | No - Do NOT retry failed print jobs. Yes - Define timeout threshold to retry failed print jobs by receipt type. To define timeout thresholds:
NoteThis setting overrides Backup Printer configuration settings defined for the printer. |
Identical Items Print Method | Determines how identical order items are displayed on kitchen chits and receipts. From the dropdown, select the preferred option:
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Shipping
From the → section, define the following product shipping settings:
Setting | Description |
---|---|
Insurance | Determines if the user is prompted at the POS to add insurance to each parcel when creating an order.
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Signature | Determines if a signature is required for the parcels added to an order. From the dropdown, select the preferred option:
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Default Shipping Fee | Determines the fee to apply when shipping charges are added to an order. From the dropdown, select the preferred shipping fee. If the selected fee is not available at a site, the default shipping fee is applied.
NoteUse the Fees editor to configure each type of fee, |
Automatic Shipping Upcharge | Determines if an additional charge is calculated against the total shipping cost. This charge is only visible on the shipping report.
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When Automatic Shipping Upcharge is toggled Yes, define the following additional settings:
Setting | Description |
---|---|
Calculation Method | Determines the calculation method for the automatic shipping upcharge. From the dropdown, select the preferred option:
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Value | In the provided field, type the specific amount or percentage for the selected Calculation Method. |
Time and Attendance
From the → section, define how employee schedules and attendance rules are enforced.
Setting | Description |
---|---|
Time Clock Enabled | Enable this option if clock in/out functionality is used to track employee shifts and the number of hours worked. |
When Time Clock Enabled is toggled Yes, the following additional settings are provided:
Setting | Description | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Enable Time Clock For Salaried Employees | Enable the Clock In/Out function for salaried employees. | ||||||||||||
Send Offline Time Punches to Staff | Send time clock events that were logged while POS was offline to Staff once POS is back online. | ||||||||||||
Enforce Schedule | Enforce the following employee time and attendance settings:
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Auto Clock Out on EOD | From the dropdown, select a clock out option when End of Day is processed:
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Enable Breaks | Enable the Break In/Out function for employees. Select the desired options:
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Prevent Clock Out with Open Drawers | Prohibit clocking out if employee is assigned to open drawer. | ||||||||||||
Prevent Clock Out with Open Orders | Prohibit clocking out if employee is assigned to open orders. | ||||||||||||
Print Chit on Clock In | Print clock in details when employees clock in. | ||||||||||||
Print Chit on Clock Out | Print clock out details when employees clock out. |
Workflows
From the → section, select the workflow for EOD business operations.
To create workflows, see Workflows.
Payments
From the Payments section, define settings related to payment processing:
Setting | Description |
---|---|
Max SAF Amount | Type the maximum currency amount allowed for Store and Forward (SAF) offline transaction processing. |
Max SAF Transactions | Type the maximum number of pending Store and Forward (SAF) offline transactions to allow at a time. |
Allow order edits on Auth Payments | Toggle Yes to allow employees to edit an order after an authorized payment has been applied to the order. |
Allow cancelling in-progress Transactions | Toggle Yes to allow the user to cancel a transaction while it is processing on a payment device. Toggle No to NOT allow the user to cancel a transaction while it is processing on a payment device. |
Allow Recording Card Token | Toggle Yes to record the card token provided with the payment card transaction in the order data. The card token can be used for customer intelligence (CI) and reporting purposes. NoteDue to limitations of the particular payment provider, the card token may not be provided to the POS in the transaction. |
Integrated Touchless | Toggle Yes to enable the integrated Touchless Payments flow at the POS. See Touchless Payments for additional configuration. |
Touchless Payments
From the Touchless Payments section, define settings related to touchless payment processing:
Setting | Description |
---|---|
Touchless Payment | Identify the workflow for Touchless Payments. From the dropdown, select the applicable option:
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Link Expiration | |
The settings in this section are only available when Send Email with the Link is selected from the Touchless Payment dropdown. | |
Touchless Link Expiration | Determines whether the link emailed to the guest automatically expires after a specified time/threshold.
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Expiration Method | From the dropdown, select the preferred expiration method for the link:
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Expiration Length | These fields are available when Specified Length is selected from the Expiration Method dropdown. Use the provided fields to define the length of time after which the emailed link expires. |
Expiration Time | This field is available when Specified Time is selected from the Expiration Method dropdown. In the provided field, type the time -OR- select the clock icon to select the time. |
Tips | |
Enable Tips |
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Default Tip Group | From the dropdown, select the Tip Group for tips captured in Touchless Payments flow. |
Confirmation Page | |
Email Receipt Prompt | This field is read-only when Send Email with the Link is selected from the Touchless Payment dropdown.
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Regional Settings
From the Regional Settings section, define number formatting and currency settings for the respective region:
Locale
From the Locale dropdown, select the locale where the company is located. The selected locale determines how the date and time is formatted throughout the application.
To view date/time formatting examples for the selected locale, hover the cursor over the information (i) icon.
Crowdin Custom Language
From the Crowdin Custom Language section, translate the Ordering application into a different language and customize the translation.
Setting | Description |
---|---|
Allow Custom Language | Toggle On to customize the translation of the Ordering application system strings. |
Custom Language Prefix | Type the prefix to append to the locale setting for third-party translation services. |
Number Formatting
Open the Number Formatting section to identify how numbers are formatted:
Setting | Description |
---|---|
Thousands Separator | From the dropdown, select the symbol to separate thousands. |
Decimal Separator | From the dropdown, select the symbol to separate decimals. |
Negatives | From the dropdown, select the format to indicate negative numbers. |
Currency
Open the Currency section to define default currency settings.
Setting | Description |
---|---|
Default Currency | From the dropdown, select the type of currency that is used in the region by default. |
Enable Multi Currency Usage | Toggle On to enable the use of more than one currency type at the POS application. For example, a merchant may choose to accept Mexican Pesos and American Dollars as payment to tender orders. |
Reporting
From the Reporting section, define reporting settings for the Ordering application:
Setting | Description |
---|---|
Keep Reporting Data For | From the dropdown, select the number of years to retain reporting data. |
Include Pre-Tender Void Amounts into Gross Sales | Select this option to include pre-tender voids in the Gross Sales total on POS reports. |
Include Liability Sales Amounts Into Gross Sales | Select this option to include gift card and gift certificate sales in the Gross Sales total on both the Drawer Audit (DAR) and Sales Detail (SDR) reports. A liability sales total line is added to the Sales Breakdown section of the reports. |
Seating
In a Table Service environment, the user at the POS selects a method for alerting the guest when their table is ready (e.g. Text Message, Email).
From the Seating section of the Preferences editor, manage the list of alert delivery methods that are available for the selection at the POS.
To add a method to the list:
From the upper-right of the Party Manager section, select Add Methods.
From the Choose Alert Delivery Methods window, select the method(s).
From the lower-right of the window, select Add [#] Methods.
To remove a method from the list:
From the Party Manager section, locate the alert delivery method.
From the 3-dot menu to the right of the method, select Remove.
To identify a default method:
From the Party Manager section, locate the alert delivery method.
From the 3-dot menu to the right of the method, select Make Default.
To remove the "Default" designation from a method:
From the Party Manager section, locate the alert delivery method.
From the 3-dot menu to the right of the method, select Remove Default.
Tax
From the Tax section, define rounding and print settings for applied tax:
Rounding Method
From the Rounding Method section, define the following settings:
Setting | Description |
---|---|
Rounding Method | From the dropdown, select the desired value:
|
To add collective rounding tax groups:
From the Rounding Method section, select Add.
From the Select Tax Rates for Collective Rounding window, select the tax rates to include in the tax group.
Select the tax rate from the Available column, and then select the right arrow to move the tax rate to the IncludedDZܳ.
Select the double-right arrow to move ALL tax rates to the IncludedDZܳ.
Select the left arrow to move a selected tax rate back to the AvailableDZܳ.
Select the double left-arrow to move ALL tax rates back to the AvailableDZܳ.
Print Options
From the Print Options section, define the following settings:
Setting | Description |
---|---|
Print Tax Detail | Toggle On to print the name of each applied tax rate on a separate line of the customer receipt. This feature only applies to Fixed Rate taxes. Fixed Amount taxes are not affected. Toggle Include Tax Rate to On to print the applied tax rate next to the tax rate name. |
Print Tax Message | Toggle On to print a message on customer receipts about the taxes applied to an order. In the Tax Message field, type the message to print on customer receipts. |
Tax Rates for Collective Rounding
The following provides an example of order item tax rates that are rounded collectively with other tax rates.
Consider four tax rates (6.25%, 2.75%, 1.25%, and 0.25%) where the first rate (6.25%) is configured to round independently, while the other three are rounded collectively. If an item priced at $1.99 is added to an order, the tax rates are calculated as follows:
Tax Rate | Calculation | Unrounded Total | Rounded Tax |
---|---|---|---|
6.25% | 6.25% (0.0625) x $1.99 | $0.12437 | $0.12 |
Tax Rate | Calculation | Unrounded Total | Unrounded Sum | Rounded Tax (Down) | Rounded Tax (Up) |
---|---|---|---|---|---|
2.75% | 2.75% (0.0275) x $1.99 | $0.05472 | $0.05472 | N/A | N/A |
1.25% | 1.25% (0.0125) x $1.99 | $0.02487 | $0.07959 | N/A | N/A |
0.25% | 0.25% (0.0025) x $1.99 | $0.00497 | $0.08456 | $0.08 | $0.09 |
Tips and Gratuity
From the Tips and Gratuity section, define settings related to customer tips and gratuities:
Setting | Description |
---|---|
Automatic Gratuity | To ensure the minimum tip percentage is met, configure the Ordering application to automatically apply a gratuity when a specified number of seats are added to an order. The applied gratuity is displayed in the Summary field below the order item listbox. Select Automatic Gratuity to enable the automatic gratuity feature.
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When Calculating Gratuity | Determines if tax and/or discounts are included in the gross order total when calculating the automatic gratuity for an order. Select the preferred options:
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When Calculating Suggested Tips | Determines if tax and/or discounts are included in the gross order total when calculating the suggested gratuity for an order. Select the preferred options:
|
Pay Tips | Select this option to enable the calculation for paying employee tips.
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Display Preferred Tip Prompt | From the dropdown, select the desired moment to prompt the user to capture Preferred Tips (when enabled). "Preferred Tips" are defined for a customer loyalty account.
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Unowned Order Owner Assignment Method | From the dropdown, select the desired method for assigning an owner to an unassigned order when the order is finalized with a tip/gratuity.
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Vision
Note
The Vision section is only available to users with an active subscription to Vision.
From the Vision section, define settings for the drive-thru service Vision:
Setting | Description |
---|---|
Use Secure Protocol | Toggle On to use a secure protocol to transmit network data. Toggle Off to NOT use a secure protocol to transmit network data. |
Host Name (IP Address) | Type the device name or IP address that is used to identify the device on the network. |
HTTP Port | Type the HTTP Port used by Vision. |
Websocket Port | Type the Websocket Port used by Vision. |
Order Point Warn Time (seconds) | Type the number of seconds that must pass after a vehicle arrives at the Order Point before warning the POS staff that the waiting time will soon be overdue. Minimum: 0 Maximum: 86400 |
Order Point Overdue Time (seconds) | Type the number of seconds that must pass after a vehicle arrives at the Order Point before the waiting time is considered overdue. Minimum: 0 Maximum: 86400 |
Fulfillment Point Warn Time (seconds) | Type the number of seconds that must pass after a vehicle arrives at the Fulfillment Point before warning the POS staff that the waiting time will soon be overdue. Minimum: 0 Maximum: 86400 |
Fulfillment Point Overdue Time (seconds) | Type the number of seconds that must pass after a vehicle arrives at the Fulfillment Point before the waiting time is considered overdue. Minimum: 0 Maximum: 86400 |
Total Vehicle Warn Time (seconds) | Specify the number of seconds that must elapse before the staff is warned that a vehicle will soon be overdue. Minimum: 0 Maximum: 86400 |
Total Vehicle Overdue Time (seconds) | Specify the number of seconds that must elapse before the staff is warned that a vehicle is now overdue. Minimum: 0 Maximum: 86400 |