Order Destinations

An order destination is assigned to each order when an order is started at the POS. Examples of order destinations include: Eat In, Carry Out, and Delivery.

In a typical POS configuration, the default order destination for a terminal is automatically assigned to each order entered at that terminal. The user can change the order destination for an order at the POS during the order lifecycle.

Create Order Destination

抖阴Cloud Portal 鈫� 4-Dot Menu 鈫� Data Management 鈫� Ordering Settings 鈫� Settings 鈫� Order Destination

To create an order destination:

From the Order Destination List homepage, select New Order Destination.

From the menu pane on the left, select a page and define the respective settings.

The following introduces the pages of the Order Destination editor.

Page	Description
General	Define general settings about the order destination including its name and active status. Identify the ordering and/or fulfillment service points that are allowed for this destination. Nota Create as many "drive-thru" order destinations as required. To identify a "drive-thru" destination, use the Drive Thru toggle located on the General page.
Kitchen	Define kitchen printing options for the order destination.
Order Information	Identify the guest information the order taker must capture for this destination.

Page

Description

General

Define general settings about the order destination including its name and active status.

Identify the ordering and/or fulfillment service points that are allowed for this destination.

Nota

Create as many "drive-thru" order destinations as required. To identify a "drive-thru" destination, use the Drive Thru toggle located on the General page.

Kitchen

Define kitchen printing options for the order destination.

Order Information

Identify the guest information the order taker must capture for this destination.

General

抖阴Cloud Portal 鈫� 4-Dot Menu 鈫� Data Management 鈫� Ordering Settings 鈫� Settings 鈫� Order Destination

From the General section of the Order Destination editor, define the following settings:

Setting	Description
Name	Type the order destination name.
Short Name	Type a short or abbreviated name for聽the order destination. This name is聽used to identify the order destination in the kitchen ticket header.
ID	Type the identification number for the order destination.
External ID	Type an alphanumeric value to identify the record when data is prepared for export to third-party accounting and data warehouse solutions.
Active	Toggle Active聽if the order destination is available for use at company site. Multi-site users: To the right of the field, select the globe icon to define values for each site.
Segment Name	From the聽dropdown, select the name to identify Segmentos de Orden at the POS.
Guest Count Calculation Method	From the dropdown, select the desired option for determining the guest count for an order: By Segment - (default) Increase the Guest Count by one (1) for each Order Segment added to the order. By Product - The Guest Count for the order is the sum of the Guest Count for each item on the order. 厂别别听 Guest Count.
Background Color	Select a background color for the order destination label on the order item listbox at the POS.
Text Color	Select a text color for the order destination label on the order item listbox at the POS.
Consumption Type	From the聽dropdown, identify where the customer consumes the order: On Premises - Order is consumed on site (e,g. Eat In). Off Premises - Order is consumed off site (e.g. Carry Out).
Drive-Thru	Toggle On to identify the order destination as a drive-thru destination. This setting is supported in version 3.10 (or higher) of the Ordering application.
Default Taxable Destination	Toggle On聽to identify the order destination as the default taxable destination.
Allow Order Parking	Toggle On聽to allow the cashier to change the status of the order to "Parked". This is useful for the聽Drive-Thru聽order destination when a guest in the drive-thru lane is asked to park their car and wait for their order.
Set Queue Time	Track the "queue time" of an order to determine how long the order is waiting in the queue of orders. Tracking the queue time is useful when sorting mobile orders in the appropriate sequence in the queue. From the dropdown, select the order state that determines when the queue time for this order destination starts: Never - Do NOT start the queue time. Check In - Start queue time on order check in. Create - Start queue time when the order is opened. First Item Add - Start queue time when the first item is added to the order. First Order Save - Start queue time when the order is first saved. Set Destination - Start queue time when the order destination is set for the order.
Allow Queue Time By Order Source	Toggle On to set the queue time for the order destination based on the order source. When toggled ON, the Queue Time by Order Source field is displayed. To add a queue time by order source: From the upper-right, select Add Queue Time. From the Order Source dropdown, select the order source. From the Queue Time dropdown, select the order state that determines when the queue time for this order source starts. Never - Do NOT start the queue time. Check In - Start queue time on order check in. Create - Start queue time when the order is opened. First Item Add - Start queue time when the first item is added to the order. First Order Save - Start queue time when the order is first saved. Set Destination - Start queue time when the order destination is set for the order. Select Save.
Send Order Updates to OCB	Determines if the POS routes subsequent order updates to the OCB when the user resumes a saved order for this destination. Toggle On to route order updates to the OCB for this destination when the user resumes the order. Toggle Off to NOT route order updates to the OCB for this destination when the user resumes the order.
Send Email For Payment On Save	Determines if a payment email is sent to the guest after the user at the POS saves an order for this destination. The email contains an URL that enables the guest to complete payment for the order. Toggle Yes to send a payment email to the guest on order save. Toggle No to NOT send a payment email to the guest.
Only for Shipping	Determines if the destination is only available for Shipping Orders. Toggle Yes if the destination is only available for Shipping Orders. Toggle No if the destination is not restricted to Shipping Orders.
Product Shipment Behavior	Determines whether all order items for this destination are automatically marked for shipment. From the dropdown, select the preferred option: Mark All Items For Shipment - Automatically mark all order items for shipment. Manual Shipment Selection - Allow user to mark applicable order items for shipment. Nota If Only for Shipping is toggled on, this setting is set to Mark All Items For Shipment by default.

Service Points

From the聽Service Points section, identify the ordering and/or fulfillment service points that are allowed for this destination. For more information about service points, see Service Points.

To identify the ordering service points:

From the upper-right of the Ordering Service Points section, select Add Service Point.
From the Add Service Points window, select the service point(s).
From the lower-right of the Add Service Points window, select Add [#] Service Points.

To identify the fulfillment service points:

From the upper-right of the Fulfillment Service Points section, select Add Service Point.
From the Add Service Points window, select the service point(s).
From the lower-right of the Add Service Points window, select Add [#] Service Points.

Kitchen

抖阴Cloud Portal 鈫� 4-Dot Menu 鈫� Data Management 鈫� Ordering Settings 鈫� Settings 鈫� Order Destination

From the聽Kitchen聽section of the聽Order Destination聽editor, define the following settings:

Setting

Description

Updated Kitchen Order Print Method

From the dropdown, identify the order details to send to the Kitchen printer when an order is updated at the POS:

Method	Description
Use Site Setting	(Default) Use the Updated Kitchen Order Print Method selected for the site. The Updated Kitchen Order Print Method is selected from the Ordering Application聽鈫捖燢itchen Settings聽section of the Site Preferences editor.
Print All Content	Send all order details and print the entire order including order items that were previously sent to the kitchen.
Print New Content	New items added after the order was sent to the kitchen, and deleted items are printed on the chit.
Print Modified Items	This option is only available when Print New Content is selected from the Updated Kitchen Order Print Method dropdown. If this option is toggled On, if new child items or modifiers are added to the order, the parent items are marked as modified and resent to the kitchen.

Order Information

抖阴Cloud Portal 鈫� 4-Dot Menu 鈫� Data Management 鈫� Ordering Settings 鈫� Settings 鈫� Order Destination

An order destination may require the user to capture details about the guest. For example, the user must capture the guest's delivery address when the order destination is Delivery.

From the Order Information page of the Order Destination editor, identify the guest details the user must capture for the order destination:

From the Order Information screen, locate the Order Information section.

For each item listed in the Customer/Order Information column, select the desired option:

Option	Description
No Prompt	Do not prompt the order taker to capture this information.
Optional	Provide the option to capture this information.
Required	Require the order taker to capture this information.

These settings also determine the sections to include on the Order Information screen of the Ordering application.

For example, if Vehicle Type is set to No Prompt for the Delivery order destination, then a Vehicle section is NOT included on the Order Information screen for Delivery orders.

Time Based Customer Fields

To identify guest details to capture for an order destination by time period:

From the Order Information screen, locate the Time Based Customer Fields section.
From the time period list, select the time period.
Select Edit. A popup window opens that identifies the order destination and the selected time period.
Toggle Use Default Set to Off.

For each item listed in the Customer/Order Information column, select the desired option:

Option	Description
No Prompt	Do not prompt the order taker to capture this information.
Optional	Provide the option to capture this information.
Required	Require the order taker to capture this information.

From the lower-right of the popup window, select Done.

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