Tip Procedures
This section describes 抖阴POS procedures related to tips/gratuity.
XPOS requires specific configuration to accept tips. For more information, see Payment Type.
Note
It is not possible to add tips from a terminal that is not configured to accept payments.
Add a Tip to an Active Order
To add a tip to an active order from the Order Entry screen:
From the lower-left of the Order Entry screen, select Options.
From the Options menu, select Add Gratuity.
When prompted to confirm, select Yes to continue.
Note
When an order is split after a tip is added, the gratuity percent is calculated for each new order and added to the respective order total.
Add a Tip to a Saved Order
To add a tip to a saved order from the Open Orders screen:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
For split-payment orders, see Add Tips to a Split-Payment Order.
From the lower-right of the Add Tips window, select Save Changes and Close.
Alternatively, select Discard to exit.
Add Tips to a Split-Payment Order
To add tips to a split-payment order:
From the Open Orders screen, select the order.
From the lower-right of the order detail menu, select Add Tip.
From the left of the Add Tips window, select the order payment.
Use the on-screen keypad to type the tip amount.
Below the on-screen keypad, select Add Tips to Payment.
From the lower-right of the Add Tips window, select Save Changes and Close.
Alternatively, select Discard to exit.
Update a Tip Amount
If necessary, it is possible to adjust the amount of the tip after the order is closed.
To adjust the amount of a tip:
From the upper-left of the screen, select the hamburger icon
.From the System Navigation menu, select Order History.
From the Order History screen, select the order.
From the lower-right of the screen, select Options.
From the Options menu, select Update Tip.
From the list of tips, select the tip (if applicable).
Use the popup keypad to type the new tip amount.
Select Save.
Important
It is not possible to adjust tips after the credit card batch is settled.
Customer-Facing Tip Screen
When particular pay types are used during the tender process, the customer-facing tip screen opens to display the following:
Suggested tip options (including "No Tip").
Signature capture, which enables the customer to sign their name with their finger, authorizing their tip and payment.
The customer-facing screen displays tip amount suggestions for the customer to select. The tip suggestions are determined by the order total and the order destination.
"No tip" and "Custom" options are provided enabling the customer to leave no tip or to specify a custom tip amount.
When the customer-facing tip screen appears, turn the terminal monitor to face the customer, allowing them to add a tip and sign their name.
Open the Tip Screen
To open the customer-facing tip screen manually:
From the lower-left of the screen, select Options.
Select Tip.