Create Order Ready Display
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An Order Ready display is positioned in the customer waiting area enabling the customer to see the status of their order.
While a customer's order is prepared in the kitchen, the customer's name appears in the In Progress section on the display.
When the order is ready, the customer's name appears in the Ready section. In an Upstream Status environment, the customer's order remains in the In Progress column until all their order items are bumped from all Upstream Status displays.
Note
If a customer name is not associated with the order, the order number is displayed.
To create an Order Ready display:
(Optional) Select Select Sites to choose the site to set up.
Select Create Kitchen Screen.
From the Screen Type field on the Choose Screen Type popup, select Order Ready.
Select Continue.
Define General Settings.
Define Availability Settings.
Define Filters. The defined filters determine the type of orders to display on the screen.
Define Sorting Rules.
Define a Theme and customize the appearance of the display.
Define Clear Customer Settings. These settings determine how the customer name is displayed.
From the upper-right of the screen, select Save.
General
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To define general settings for a Order Ready display:
From the pane on the left, open the General page of the editor.
From the Naming section, define the following:
Setting
Description
Name
Type the name of the Order Ready display.
Description
Type a description of the Order Ready display.
Screen Type
Order Ready is selected by default.
Availability
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To define the availability of an Order Ready display:
From the pane on the left, open the Availability page of the editor.
Toggle Active to Active if the Order Ready display is available for use at the site.
Filters
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From the Filters page of the Kitchen Screen Settings editor, define order filters for the kitchen display.
From the Configuration Type dropdown in the Filters section, select the filter type:
Type | Description |
|---|---|
Basic | Define a filter for the desired order conditions using the provided forms. |
Advanced | Define the filter conditions using an advanced filter form. |
Basic Filter
The following describes how to define basic item filters for the kitchen display using the following forms:
Routing Categories
Product Tags
Table Tags
Destinations
Order Sources
Item Sources
Terminal ID
Routing Categories
Only order items that are assigned to the identified kitchen routing categories are routed to this display. If no routing categories are identified, all order items are displayed regardless of the assigned routing categories.
To filter items by routing category:
Locate the Routing Categories section.
Toggle Enable to Yes to enable the filter.
Select Add Kitchen Routing Categories.
From the Add Kitchen Routing Categories window, select the applicable routing categories.
From the lower-right of the Add Kitchen Routing Categories window, select Add # Kitchen Routing Categories.
Product Tags
Only order items with the identified product tags are routed to this display. If no tags are identified, all order items are displayed regardless of the assigned product tags.
To filter items by product tag:
Locate the Product Tags section.
Toggle Enable to Yes to enable the filter.
Select Add Product Tags.
From the Add Product Tags window, select the applicable product tags.
From the lower-right of the Add Product Tags window, select Add # Product Tags.
Table Tags
Only order items that are associated with tables that are assigned the identified Table Tags are displayed on the screen. If no Table Tags are identified, all order items are displayed regardless of the associated table.
To filter items by Table Tag:
Locate the Table Tags section.
Toggle Enable to Yes to enable the filter.
Select Add Table Tags.
From the Add Table Tags window, select the applicable Table Tags.
From the lower-right of the Add Table Tags window, select Add # Table Tags.
Destinations
Only order items with the identified order destinations are routed to this display. If no order destinations are identified, all order items are displayed regardless of the order destination.
To filter items by the order destination:
Locate the Destinations section.
Toggle Enable to Yes to enable the filter.
Select Add Destinations.
From the Add Destinations window, select the applicable order destination(s).
From the lower-right of the Add Destinations window, select Add # Destinations.
Order Sources
Only order items from the identified order sources are routed to this display. If no order sources are identified, all order items are displayed regardless of the order source.
To filter items by order source (e.g. Mobile App, Web Site, POS terminal):
Locate the Order Sources section.
Toggle Enable to Yes to enable the filter.
Select Add Order Sources.
From the Add Order Sources window, select the applicable order sources.
From the lower-right of the Add Order Sources window, select Add # Order Sources.
Item Sources
Only order items that are associated with the identified Item Sources are displayed on the screen. If no Item Sources are identified, all order items are displayed regardless of the associated Item Source.
To filter items by Item Source:
Locate the Item Sources section.
Toggle Enable to Yes to enable the filter.
Select Add Item Sources.
From the Add Item Sources window, select the applicable Item Sources.
From the lower-right of the Add Item Sources window, select Add # Item Sources.
Terminal ID
Only order items that originate from the identified POS terminal IDs are routed to this display. If no terminal IDs are identified, all order items are displayed regardless of the associated terminal ID.
To filter items by terminal ID:
Locate the Terminal ID section.
Toggle Enable to Yes to enable the filter.
Select Add Terminal IDs.
From the Add Terminal IDs window, select the applicable terminal IDs.
From the lower-right of the Add Terminal IDs window, select Add # Terminal IDs.
Advanced Filter
To define an advanced order filter:
From the Add Condition dropdown, select the desired order property to filter:
From the second dropdown, select the applicable condition for the selected property: Is OR Is Not.
From the Select Condition Value dropdown, select the specific property value to filter.
Select ADD.
Use the AND, OR, and () controls to the right of the ADD button to define relationships between multiple order property filters.
Advanced filter examples:
Example | Description |
|---|---|
Terminal ID Is Reg1 AND Destinations Is Carry Out | Only order items entered at the terminal named Reg1 with an order destination of Carry Out will appear on this display. |
Routing Categories Is Burgers OR Product Tags Is Burgers | Only order items with an assigned routing category of Burgers or order items with the product tag of Burgers will appear on this display. |
Order Sources Is Not Mobile App AND Destination Is Not Dine In | Order items from any order source other than Mobile App that have been assigned any order destination other than Dine In will appear on this display. |
Sorting Rules
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To specify how to sort the orders on the Order Ready display:
From the Sorting Rules page of the Kitchen Screen Settings editor, locate the Order Sorting Rules section.
From the Sorting Rules field, select Custom.
From the upper-right of the Custom Sorting Rules section, select Add Sort Options.
From the Add Sort Options window, select the order event(s) by which to sort orders on the kitchen screen.
For example, select Future Send Time to sort orders by their respective Future Send Time from earliest to latest.
From the lower-right of the Add Sort Options window, select Add [#] Sort Options.
From the Custom Sorting Rules section, select and drag the control to the left of the listed sorting rules to sort them from highest to lowest priority (where the sorting rule at the top of the list has the highest priority).
Note
By default, orders are sorted by their respective Arrival Time. To use the default sorting rule, select Default from the Sorting Rules field.
Queue Time Values
To define an alternate value for the Queue Time sort option:
From the right of the Queue Time row, select the 3-dot menu.
From the popup menu, select Edit Alternate Values.
From the Alternate Value dropdown, select an alternate sorting criterion to use if the Queue Time sorting rule is not defined.
From the lower-right of the Alternate Value window, select Add.
Theme
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From the Theme page of the Kitchen Screen Settings editor, customize the appearance of the Order Ready Display to suit business needs and preferences:
In the Screen section, define the following:
Setting
Description
Orientation
Select the orientation for the In Progress and Ready sections.
Stacked - Display the sections vertically.
Side by Side - Display the sections horizontally.
Customer Count
From the dropdown, select the maximum number of customer names to display on each row of the In Progress and Ready sections.
Show System Header & Footer
Toggle Yes to display the system header and footer rows on the screen.
Toggle No to NOT display the system header and footer rows on the screen.
Background
Background Color - Select a background color for the screen.
Background Image - Upload an image to display in the background of the screen.
Valid files: JPG and PNG (max size 10 MB)
Margins
Width in pixels of each margin and the gutter that separates the sections of the screen.
In the Section Settings section, define the following:
Setting
Description
Show Headers
Toggle Yes to display the Section Headers for the Order In Progress and Order Ready sections.
Toggle No to NOT display the section headers.
Text Color
Select a color for the Section Header text (if applicable).
Background Color
Select a background color for the sections.
Background Transparency
Set the background transparency percentage value.
In the Order Tiles section, define the following:
Setting
Description
Tile Styles
Corner Radius
Radius of an order tile corner in pixels.
Font Styles
Order Information Font Size
Size of section title text and order tile text in pixels.
Ready Timer Font Size
Size of text for order tile timers in Ready section (if active).
In the Order In Progress section, define the following:
Setting
Description
Section Title
Type the text to display in the Order In Progress Section Header (if applicable).
Background Color
Select a background color for the order tiles in this section.
Background Transparency
Set the background transparency percentage value for the order tiles.
Border Style
From the dropdown, select the desired style for the border of the order tiles.
Border Color
Select the desired color for the tile border (if applicable).
Border Transparency
Set the tile border transparency percentage value (if applicable).
Border Width
Width of the tile border in pixels (if applicable).
Text Color
Select the text color for the order tiles in this section.
In the Order Ready section, define the following:
Setting
Description
Section Title
Text to display in the Order Ready Section Header (if applicable).
Show Ready Timer
Toggle Yes to display the ready timer within the order tiles in this section. The timer indicates the amount of time the order has been ready for pickup.
Section Title
Text to display in the Order Ready Section Header (if applicable).
Background Color
Select a background color for the order tiles in this section.
Background Transparency
Set the background transparency percentage value for the order tiles.
Border Style
From the dropdown, select the desired style for the border of the order tiles.
Border Color
Select the desired color for the tile border (if applicable).
Border Transparency
Set the tile border transparency percentage value (if applicable).
Border Width
Width of the tile border in pixels (if applicable).
Text Color
Select the text color for the order tiles in this section.
Clear Customer
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To configure customer name settings for a Order Ready display:
From the pane on the left, open the Clear Customer page of the editor.
In the Clear Customer section, define the following:
Setting
Description
Overdue After (Seconds)
Define the number of seconds that must pass after a customer name appears in the Ready column before it is removed.
Hide Ready Timer
Toggle to Yes to hide the order ready timer.
Toggle to No to display the order ready timer with the customer name.
In the Upstream Screens section, define the following:
Setting
Description
Upstreams
Add the kitchen screens to associate with the action of moving the customer name from the In Progress section to the Ready section.
Select Add Screens.
From the Add Screens popup window, select the applicable screens, and then select Add [#] Screens.
For example, if the EXPO_IN screen is selected, then whenever a customer's order is bumped from the EXPO_IN screen, the customer's name is moved from the In Progress section to the Ready section to notify the customer that their order is ready.
From the upper-right of the screen, select Save.